Success Manager (Account Manager) – B2B iGaming Platform

About the Role

We are looking for our first Success Manager to take full ownership of our existing customer base and build long-term, profitable partnerships.

This is not a passive account-handling role.
You will own the relationship, drive growth, solve problems, and build the foundations of a future Success team. As the company scales, this role is expected to grow into a Team Lead / Head of Success position, with responsibility for hiring, onboarding, and managing additional Success Managers.

Your core mission is simple:
Make our customers successful - and grow the business with them.

What You’ll Be Responsible For

Partner Ownership & Relationship Management

Act as the single point of contact for assigned customers across all commercial, operational, and strategic matters

Build strong, trusted relationships with stakeholders at all levels, from C-level executives to operational and technical teams

Maintain regular communication through calls, meetings, business reviews, and on-site visits

Revenue Growth & Commercial Development

Drive account growth through upselling, cross-selling, market expansion, and new product adoption

Identify commercial opportunities, propose initiatives and promotions, and negotiate win-win outcomes

Develop and execute partner-specific business plans aligned with annual targets

Performance Management & Insights

Lead monthly and quarterly performance reviews (MBRs / QBRs)

Analyze performance data, identify trends, and translate insights into clear recommendations and action plans

Ensure partners clearly understand performance drivers, priorities, and next steps

Problem Solving & Operational Excellence

Proactively identify friction points and work with internal teams to resolve issues quickly and effectively

Coordinate with support, tech, product, and operations to ensure high service levels

Prioritize and manage partners’ day-to-day issues without losing sight of long-term goals

Process Building & Team Foundations

Define how the Success function operates from day one

Build scalable processes, documentation, and best practices that can be rolled out to future team members

Play a key role in shaping the Success department as the company grows

Contracts, Governance & Risk

Take ownership of partner contracts, renewals, and commercial follow-ups

Ensure compliance with internal policies, governance standards, and operational best practices

Monitor and manage conflicts of interest and operational risks

Market & Ecosystem Collaboration

Act as a regional or partner champion, coordinating with internal commercial teams

Support roadmap alignment with third-party content or technology providers

Represent the company professionally at partner meetings, industry events, and trade shows

What We’re Looking For

Experience & Background

Proven experience in Account Management / Customer Success / Partner Management within the iGaming industry

Strong understanding of commercial models, revenue drivers, and long-term partnership management

Experience working with multiple stakeholders across different regions and cultures

Skills & Capabilities

Highly autonomous, proactive, and comfortable taking ownership

Strong commercial mindset - You know how to grow accounts, not just maintain them

Excellent communication and relationship-building skills

Strong organizational and prioritization abilities in a fast-moving environment

Ability to turn data into clear insights and actions (experience with BI tools is a strong advantage)

Comfortable working with contracts and understanding commercial/legal frameworks

Personality & Leadership Potential

Confident, credible, and personable - you can influence without authority

Problem-solver by nature, not a ticket-passer

Excited by building something from scratch and growing into a leadership role

Professional, resilient, and trusted by both clients and internal teams

Why This Role Matters

This is a foundational hire.
You will shape how customers experience our company and directly impact retention, growth, and reputation. If you perform well, this role naturally evolves into leading the Success function, with team ownership and strategic influence.

If you’re looking for a role where you can make a visible impact, grow with the business, and build a department, this is it.