Student Services Officer

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

As the Student Support Officer, you will be providing care, guidance, and support for our current students, and also help us attract new students to our Vancouver campus. Your success will be achieved by building positive relationships in the local and international community to help build enrollment and provide student services. 

Job Responsibilities: 

Monitor accommodation bookings and allocate appropriate accommodation as requested

Work with homestay / Residence vendors to ensure homestay accommodation for students

Book airport pick-up/drop-off and meet & greet services as requested

Monitor airport arrivals and departures, ensuring that students are met by a representative and that transportation to their accommodations is arranged

Assist with homestay payroll and financial services reporting

Ensure student satisfaction with offered accommodations

Submit weekly reports to the Campus Director

 Support the remote sales team with inquiries

Student counselling & support for non-academic issues

 Monitor students who have issues and report to the Student Services Manager

 Proactively engage and connect with students, and reach out to them

Provide close monitoring of underage students and immediately report any issues to the Student Services Manager

Support with first day arrivals, graduation ceremony, and other school events

Assist other members of the Student Services team

 Monitor the emergency phone up to 2 weekends per month

Provide support for local agents (passing inquiries, passing correspondence, entering new applications, generating/sending initial documents).

Process and assist with amendments to post-arrival bookings (vacation requests, upgrades, downgrades).

Provide and assist with requests for documents from post-graduation students after departure

 Complete special tasks and assignments as assigned and related to the general Student

Maintain a high level of organization with strong, professional communication and image

 Welcome and provide information for school guests, partner agents, walk-ins, and trial students

Process new local bookings following Bayswater`s admissions procedure

Handle direct and local inquiries as requested

Requirement:

Legally eligible to work in Canada.

Post-secondary diploma or degree preferred.

Minimum 1 year of experience in student services, hospitality, customer service, or a related field; experience in international education is an asset.

Proven ability to manage multiple responsibilities simultaneously and thrive in a dynamic, fast-paced environment.

Comfortable wearing multiple hats across support services, coordination, and front-facing duties.

Demonstrated ability to support and engage a diverse student population with empathy, professionalism, and cultural sensitivity.

Strong organizational, multitasking, and time management skills with attention to detail.

Excellent interpersonal and communication skills, both written and verbal.

Self-motivated and able to work both independently and as part of a collaborative team.

Flexibility to support occasional evening or weekend activities and events.

Proficiency in Microsoft Office Suite is an asset.

This position will be up to 24 hrs/week.

What we offer: 

Competitive remuneration package based on qualifications & experience.

Private Medical Plan.

Training & development programs.

Opportunities for career growth within a global organization.

Access to our wide portfolio of courses offered for free or at discounted rates.

 People-centric, inclusive culture with regular wellbeing and social activities.

Extra days off based on the length of service.

“Doing good” day. (1 paid day off per year for volunteering activities)

Regular online networking and cross-departmental meetings with the Bayswater team globally.

Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Our initiatives and strategies are dedicated to developing, attracting, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We are committed to equal employment opportunity. 

Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a Criminal Record check and provide the contact details of at least 2 referees, who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in Canada must be provided at the interview stage.

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