Student Services Officer

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Key Responsibilities:

Deliver a high-quality reception and student experience at all times.

Scan, file, and maintain student documents.

Assist in delivering new student orientations every Monday morning.

Welcome and provide information to school guests, partners, agents, walk-ins, and trial students.

Update and maintain student records in the CRM system.

Process course changes in the CRM.

Respond to new student leads via email and phone.

Follow up on inquiries within required timelines.

Manage Student Services administration, including:

- Creating new enrollments

- Managing payments

- Processing extensions and program upgrades

Support student services by coordinating accommodation, assisting with student activities, and social media to drive engagement and visibility.

Maintain receipts and accurate budget records with the Student Services Department.

Support special projects assigned by the Line Manager or Centre Director.

Complete other ad hoc duties as required to support school operations.

Requirements:

Experience in an education or administrative setting.

Post-secondary education in Education, Business Administration, or a related field.

Highly adaptable and able to pivot as priorities change.

Strong understanding of student services and front-desk operations.

Proficiency with Microsoft Office and CRM systems.

Strong customer service and communication skills.

This role is a full time, in person role. 

Bayswater Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bayswater Education Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.