Student Services Administrator (Maternity Cover)

Student Services Administrator

12-Month Fixed-Term Maternity Cover

The Opportunity

We are seeking a dedicated and detail-oriented Student Services Administrator to join our team on a 12-month fixed-term contract to provide maternity cover. This vital role sits at the intersection of student support and institutional compliance, ensuring our students receive exceptional service while maintaining the highest standards of data integrity and regulatory compliance.

As our Student Services Administrator, you'll be responsible for the full student lifecycle - from enrolment through to graduation - while ensuring accurate and timely reporting to TEC. You'll work closely with academic staff, senior management, and most importantly, our students, providing the administrative backbone that enables our institution to deliver outstanding educational outcomes.

Key responsibilities include:

Processing new and re-enrolling student enrolments with meticulous attention to detail, ensuring accuracy and compliance with programme regulations.

Managing the Student Management System, including entering student details, NSI numbers, and maintaining comprehensive electronic student files.

Processing enrolment variations, course changes, withdrawals, and refunds efficiently and accurately.

Maintaining systems for recording and processing final course grades following Committee approval.

Determining graduation eligibility, coordinating with Academic Committee, and managing certificate requests.

Preparing and submitting Student Data Returns (SDR) to TEC according to schedule, including trial validation and student completions.

Providing statistical reports and administrative support for programme delivery and external body liaison.

Issuing academic transcripts and producing class lists for academic staff.

Ensuring TEC compliance and adherence to NZQA registration and accreditation requirements.

About Whitecliffe

Whitecliffe is one of the leading art, design, IT, and fashion schools in Aotearoa. Since 1984 we've focused on one thing, turning creativity into a career! At Whitecliffe it's about you - your ideas, your style, your future. We're here to help you grow as an individual and give you the tools to succeed. Our values - Integrity, Courage, Creativity, Belonging and Respect form the bedrock of our commitment to collaborative synergy.

About You

You'll be a highly organized professional with a passion for supporting students and maintaining exceptional administrative standards. You thrive in a fast-paced environment and take pride in ensuring accuracy and compliance. You understand the importance of confidentiality and professionalism when dealing with student information and external stakeholders. You're a natural problem-solver who can manage multiple priorities during peak enrolment and assessment periods.

Essential Qualifications & Experience

A relevant undergraduate qualification.

Advanced Excel skills and data management capabilities.

Excellent understanding of TEC and NZQA rules and regulations.

Quality assurance skills with meticulous attention to detail.

Cultural sensitivity and the ability to work effectively with diverse student populations.

Strong organizational skills with the ability to manage peak workloads.

Professional approach to handling confidential information.

The right to work and live in New Zealand.

If this sounds like you, APPLY NOW!

Whitecliffe is committed to ensuring an inclusive and accessible recruitment process. If you require any support or adjustments during the application or interview process, please let us know how we can support!