Student Life Advisor - Dubai

Your Responsibilities:
1. Student Enrollment & Records Management 
• Enroll students for new intakes andmaintainaccuratedata.
• Issue official student documents (enrollment letters, supporting documents, confirmations, etc.)
• Process campus transfers from Dubai to Germany.
• Carry out program/specialization changes withappropriate approvals.
• Processleave of absence requests and student contract cancellations.
• Issue and hand over student ID cards.
• Maintain student records onCampusNetand the KHDA portal.
• Collaborate with Student Finance, accept payments, and update payment trackers regularly.
• Conduct quarterly checks of student finance records to ensure accuracy.

2. Student and Academic Support & Frontline Services 
• Serve as the main point of contact for students requiring assistance and guidance.
• Provide effective support both in-person and through multiple communication channels.
• Manage student wellness appointments.
• Guide students to relevant internal services (IT, finance, academic support, visa, etc.)
• Conduct outreach to students identified at risk and provide appropriate referrals for retention.
• Maintain updated knowledge of all support services available on campus.
• Provide support to academics as per their requirements.

3. Student Engagement & Campus Life 
• Plan and execute student activities such as Orientation Week, Freshers’ Party, Awareness Days, and social events including vendor selection.
• Manage and support student clubs and engagement initiatives.
• Oversee and support the Student Council, including training of student mentors.
• Conduct campus tours for prospective students and visitors.
• Assist at student recruitment fairs such as GETEX.

4. Events & External Coordination 
• Assist with planning and executing on-campus external events, ensuring manpower, administrative, IT, and logistics support.
• Manage visitor parking validation through the DWTC portal.
• Ensuring and submitting all required visitor documents to the DWTC security prior to internal and external events on Campus

5. Administrative, IT & Facilities Support 
• Coordinate campus IT requirements and work with the IT team for issue resolution.
• Support Facilities Management with daily operational needs.
• Monitor and restock vending machine supplies and campus office supplies.
• Oversee housekeeping to ensure a clean and presentable campus environment.
• Assist with onboarding new adjunct and full time faculty.

6. Examination Management 
• Coordinate and plan all examinations in collaboration with the Examination Office (EO) in Germany.
• Manage the technical setup and execution of digital and on-site and/or online examinations.
• Review examination rules and regulations.

7. Class Scheduling & Academic Timetabling 
• Coordinate closely with the scheduling team in Germany.
• Support timetable planning and tracking of teaching units.
• Develop and implement room occupancy plans for all events.
• Evaluate and improve effective use of campus space.

8. Continuous Improvement & Reporting 
• Maintain updated knowledge of policies and procedures.
• Provide feedback and suggestions for improving academic and student service environments.
• Contribute to process optimization across all service areas.

Your profile:
• Excellent organizational skills
• Strong conflict resolution skills
• Excellent written and spoken languages skills in English and Arabic 
• Ability to work in a fast-paced environment
• Ability to work effectively in a multicultural environment
• Excellent service skills
• Demonstrated organizational experience in running events, such as welcome days or new student orientation
• Demonstrated skills in the initiative in problem-solving and taking proactive action in addressing student problems
• 1-3 Years of Experience in the student services field or comparative field; Completion of a commercial apprenticeship; Demonstrated practical experience in service: ie hotel industry, customer-oriented administration and/or higher education

Why us?:
• Opportunity to work with a great team in a dynamic and international environment
• Preventive and after-care health care options
• 30 days of vacation
• Various online language courses and opportunities to participate in online collaboration courses.
• Numerous campus events from the fields of art, culture, business and science
• Opportunity to develop and implement new ideas and concept