Student Intern - IT Operations & ServiceNow

Student Internship Opportunity – IT Operations & ServiceNow Reconciliation 
Application Deadline: March 26, 2026 

Location: Canada - Remote 
Duration: 4 Months 

Start Date: April 1, 2026 

Rate: $25/hr + 4% of vacation pay 
Department: IT  Operations 
 

Are you a student or new graduate with a passion for technology and an eye for detail? Or do you know someone to share this opportunity with to join our IT Operations team for a hands-on, 4-month internship where you’ll gain real-world experience working with enterprise tools like ServiceNow (SNOW), while contributing to internal initiatives. 

Key Responsibilities 

Set up and reconcile Managed Service Provider (MSP) orders and customer service contracts as entitlements in ServiceNow (SNOW) 

Ensure alignment between active MSP orders, actual deployments, usage per customer and corresponding invoices by validating what’s in the contract 

Document and update relevant data within the SNOW Configuration Management Database (CMDB) 

Track data and compare to entitlement levels to be able to bill customers with accurate time 

Assist in enhancing SNOW's integration with Finance for improved billing accuracy (including time, overage, usage, and SPLA reporting) and provide Finance monthly usage report  

Support the development of reporting dashboards such as Top X and Customer Success Management (CSM) dashboards in SNOW 

Adjust NetSuite order setup to match SNOW entitlement 

What We’re Looking For 

Currently enrolled in a post-secondary program or recent graduate, who has extensive data handling and excel experience, ideally in Computer Science, Information Technology, or a related technical field 

Strong attention to detail and organizational skills 

Familiarity with ServiceNow or other ITSM tools is an asset 

Interest in IT service management, operations, and enterprise systems 

Proactive, eager to learn, and comfortable working both independently and collaboratively 

Why Join Us? 

Gain meaningful experience with a leading IT platform 

Work alongside experienced professionals in a supportive environment 

Develop skills in data reconciliation, systems management, and financial reporting processes 

Opportunity to impact key IT operations projects 

We're dedicated to ensuring each member feels a sense of belonging, safety, and respect. At Carbon60, OpsGuru, C60 Digital, your unique voice is heard and embraced, and you meaningfully contribute to decision-making and the organization's growth. We are committed to equitable employee experience, opportunity, and support. If you require accommodation or support during the recruitment process, please email us at [email protected] 
 
We thank all applicants for their interest in this exciting opportunity. Only candidates that meet the qualifications will be contacted for an interview. Application Deadline: March 26, 2026