Student Hub Assistant

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.  We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship and creative work of the University.

Mō tō mātou rōpū | About the team

The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. 

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high-quality in-person and online services that support students holistically. Our services include: 

• guidance and advice on being a student 
• navigating the University systems, spaces and processes 
• exploring study options 
• application and enrolment support 
• Library & Student IT services 

 

He kōrero mōu | About you 

We are looking for highly motivated individuals to join our team of Student Hub Assistants who:

• Are collaborative team players who build positive relationships and contribute to a supportive team environment
• Take a proactive approach and work effectively both independently and with others
• Demonstrate reliability and a strong, positive work ethic aligned with our values
• Show empathy and genuine care in supporting tauira | students and colleagues
• Thrive in fast-paced, dynamic environments and adapt to changing needs
• Bring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting

 

Te Whiwhinga mahi | The opportunity 

City Campus Student Hub Vacancies

• Monday-Friday 9:00 am - 5:00 pm (37.5 hours)
• Monday-Thursday 2:00 pm - 10:00 pm and Friday 12:00 pm - 8:00 pm (37.5 hours)
• Monday 2:00 pm – 10:00 pm , Friday - Sunday 2:00 pm - 8:00 pm (24 hours)

The above vacancies are permanent roles. The salary range is $55,600-$57,000 per annum (pro-rated for part-time positions), depending on experience and qualifications.

We will also be recruiting for casual staff to support our peak periods across all our Student Hub sites, so if you are a current University of Auckland student, this may be a great opportunity for you.

For more detailed information on the role responsibilities and requirements, please review this Position Description.

Our recruitment Process

As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI.

Phone Screening: To assist us with shortlisting for interviews, we may give you a quick call. If you receive our call during an inconvenient time, please let us know, and we will be happy to call you back.

Group & Individual Interviews: The interviews for these positions will consist of Group and Individual Interviews. They will be conducted on the same day, either on Tuesday, 26 May (11 am to 2 pm) or Thursday, 28 May (9am to 12 pm). You need to be available on either of these interview dates and attend both parts of the interview.

As we are working within a short recruitment timeframe, we recommend having your references ready early in the process.

The start date for all roles will be Monday 29 June, and there will be a two-week, full-time training and induction programme that will be based primarily at the City Campus.  

 

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

 

Me pēhea te tuku tono | How to apply

If you are strong team player who is excited about working with people and passionate about leading, then we want to hear from you!

Applications must be submitted online by the closing date of 22 May 2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Note that we may close the advert earlier if we find a suitable candidate.

If you have questions or would like a confidential conversation, please reach out to the hiring team via [email protected]. Please note we are happy to answer questions, but we do not accept applications by email.

 

 

 

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz