Student Hub Assistant

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.  We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Te Whiwhinga mahi | The opportunity

Student and Scholarly Services is looking for two exceptional people to join our team in the City Campus Student Hub. There are Student Hubs across our campuses, and they are the physical gateway to the University providing a welcoming, friendly, and mana-enhancing support and advice service for future and current students.

We deliver a convenient and unified experience through the one-stop-shop provision of mainly in-person services across all areas of being a student, supported by extended operating hours and cross-trained team members. Our services include guidance and advice on being a student, navigating the University, exploring study options, applying, programmes and courses, progression support and planning, learning support and information, Library and IT student services, and wellbeing, engagement, and employability services.

In this role you will hold an operational portfolio within Student IT, helping to drive service improvements and support the refinement of Student IT services. This includes assisting with the development and delivery of student workshops, providing basic training and guidance to Hub Assistants, and working collaboratively with teams across the University.

This is a varied, people focused role that offers the opportunity to build practical IT support experience while contributing to services that directly support the student community.

Previous IT support experience or studies in IT or a related field are desirable, and a basic level of technical knowledge is required. Troubleshooting skills, curiosity, and a willingness to investigate and resolve technical issues are also important for success in this role. The work patterns for these permanent roles are:

• Monday to Friday 8am to 4pm and
• Monday to Friday 9am to 5pm

The salary range for these roles is $55,634 - $62,900 per annum depending on experience and qualifications. 

For more information on the role, view the Position Description.

 

He kōrero mōu | About you

We are looking for someone who can bring energy, passion, and motivation to the role and the team, be comfortable with working in an environment of change and agility, and champion continuous improvement. If you are excited by working in a Student Hub, can manage a variety of work simultaneously, are highly organised, a strong team player, is a self-starter and problem solver, can see the big picture but not forget the detail, have proven effective communication skills and experience working with a diverse range of customers, you can understand student needs and equity, and have strong stakeholder management skills then we want to hear from you!

 

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

 

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 26/03/26 to be considered. Please include your cover letter and CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Mariano Sada - [email protected] more information. Please note we are happy to answer your questions but we do not accept applications by email.

 

 

 

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz