Student Experience Coordinator

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.  We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Te Whiwhinga mahi | The opportunity

The Student Experience Centre is looking for two Student Experience Coordinators to join our busy and supportive team.

In this role, you will play an important part in supporting both prospective and current students as they explore their study options and navigate the University journey. You will provide high-quality advice and support across a wide range of enquiries, helping students access the information and services they need to succeed.

Students engage with our team through multiple channels, primarily phone and email, and you’ll be responsible for delivering responsive, accurate, and friendly support. You will also connect students with specialist teams across the University and collaborate closely with colleagues to ensure students receive the best possible experience.

This is a rewarding role for someone who enjoys helping people, solving problems, and making a meaningful impact on the student experience.

The role is typically based at 49 Symonds Street, Auckland CBD, although some flexibility may be required to work both on campus and from home where appropriate.

These are two full-time positions (37.5 hours per week):

• One permanent role
• One fixed-term role for 18 months

(Please indicate in your application which role you are applying for.)

The salary range is $56,400 – $65,000 per annum, depending on experience and qualifications.

For more detailed information, please refer to the position description.

 

Mō tō mātou rōpū | About the team

Reporting to the Team Leader Recruitment and Retention, you will join a professional, friendly, and collaborative team that genuinely enjoys working together.

The Student Experience Centre team is passionate about delivering excellent service and supporting students at key moments in their university journey. We value teamwork, open communication, and the contributions each team member brings as we work together to exceed the expectations of the students we support.

 

He kōrero mōu | About you

You are a confident communicator who enjoys working with people and providing exceptional service. You bring strong listening skills, empathy, and the ability to explain complex information clearly.

You’re comfortable working in a fast-paced environment, managing multiple systems, and collaborating with colleagues across the organisation to find the best solutions for students.

 

Ngā pūkenga motuhake | Important skills and experience

• 2–3 years’ experience delivering high-quality customer service, including managing complex enquiries
• 1–2 years’ experience in an outbound call centre environment
• Experience working with and supporting a diverse range of clients or communities
• The ability to develop subject matter expertise and confidently provide accurate information
• Strong relationship-building skills and the ability to collaborate across teams
• Confidence navigating multiple digital systems and platforms
• Excellent listening, communication, and problem-solving skills

You will also demonstrate Kia Whakamana i te Tangata — acknowledging, maintaining, and restoring the mana and dignity of individuals, whānau, and communities in your interactions.

 

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

 

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 30/3/26 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Josh Lumley - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz