Student Engagement Advisor

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

Join our dynamic Student Engagement team as a Casual Student Engagement Advisor based at the front desk of the campus. In this role, you’ll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies.

This is a unique casual position to work 5 Saturdays only 8am-500pm, 9 hours per week. It is based at our Sydney CBD campus near Museum and Town Hall stations, overlooking Hyde Park. Late February start.

This role will be primarily assisting and supporting Saturday Counselling intensive work shop classes and students

Be part of a close-knit team dedicated to delivering exceptional support and guidance.

Key Responsibilities:

• Respond to student enquiries across various service channels.
• Proactively engage with students via inbound/outbound calls, emails, and other platforms.
• Complete administrative tasks and data entry accurately.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure students are properly supported.
• Apply policies and procedures to provide accurate, timely advice.

In addition to a student-first approach, it is essential you can demonstrate:

• Proven track record of delivering exceptional customer service
• Excellent attention to detail and high level of accuracy in all administrative activities
• Demonstrated computer literacy including advanced MS Office suite and ideally student records software
• Ability to work as part of a team and in a way that is flexible and adaptable
• Ideally have experience in a tertiary education environment, however do not let this stop you from applying if you meet the above points

ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

Diversity Equity and Inclusion:

ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. 

Join us in making the world a better place!

To Apply:

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

Like to find out more? We'd love to hear from you!

For a confidential discussion please contact: Mellissa Dziuba, Student Engagement Manager on (02) 9964 6398.

About Navitas 

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.