Student Engagement Administrator

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

Join our dynamic National Student Engagement team as a Student Engagement Administrator. In this role, you’ll be responsible for maintaining the integrity of Student Engagement data, providing professional advice and services during peak time while collaborating with academic and specialist colleagues to ensure students succeed in their studies.

Be part of a close-knit team dedicated to delivering exceptional support and guidance.

Key Responsibilities:

• Data management and correction• USI creation and errors
• TCSI errors
• Management of enrolment data
• PRISMS and Student Management System reconciliation 

• Complete administrative tasks and data entry accurately
• Apply policies and procedures to provide accurate, timely advice.
• Support national tasks relating to orientation, complaints and appeals, statements and graduation, training and development, and international students
• Provide additional support to the wider team in responding to student enquiries across various service channels during peak times
• Proactively engage with students via inbound/outbound calls, emails, and other platforms as required.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure students are properly supported.

In addition to a student-first approach, it is essential you can demonstrate:

• Excellent attention to detail and high level of accuracy in all administrative activities
• Demonstrated computer literacy including advanced MS Office suite and ideally student records software
• Ability to work as part of a team and in a way that is flexible and adaptable
• Proven track record of delivering exceptional customer service
• Ideally have experience in a tertiary education environment, however do not let this stop you from applying if you meet the above points

ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

At ACAP our employee perks and benefits include: 

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 75% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. 

Join us in making the world a better place!

To Apply:

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

Like to find out more? We'd love to hear from you!

For a confidential discussion please contact: Jessica Beazley, National Manager - Student Engagement (07 3835 0448)

About Navitas 

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.