Student and Academic Services Manager

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

Eynesbury College is an on-campus pathway provider to the new Adelaide University. For over 20 years, we have been providing students with the opportunity to pursue their degree and post-graduate preferences. We specialise in the foundation of degree studies, equipping students with a solid framework, the rest of their degree will be built on. 

Eynesbury College is also part of and support by the Navitas Group. Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Navitas create life-changing opportunities to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

So working at Eynesbury College means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.

Our global footprint offers you the chance to connect with people from around the world.

We'd like to hear from you!

The Student and Academic Services Manager is responsible for the efficient and effective delivery of student and academic administrative processes and the development of a service-oriented Student and Academic Services team. 

The position will provide strategic and operational input to assist staff decision-making, and manage relationships between administration staff and other functional areas across the College/Campus and the partner University.

Responsibilities and Duties: 

• Lead and manage the development and implementation of consistent, streamlined and high quality student and academic services 
• Ensure teams maintain knowledge of current policies, procedures and regulations to provide accurate advice to students and staff 
• Apply expertise and provide guidance to staff on more difficult cases and on utilising policies, procedures, 
• legislation, student rules, regulations and documented user procedures 
• Identify and implement opportunities for continuous improvement in student and academic services 
• Represent the College/Campus in a range of forums and events to internal and external audiences 
• Initiate and manage activities to support the relevant College/Campus plans as they relate to student and academic services 
• Develop and maintain productive working relationships with the partner University 
• Collaborate with Navitas Group IT in the maintenance of data integrity, system improvements and reporting to regulatory authorities 

Student Administration team functions: 

• Provide effective leadership, management and supervision to teams supporting activities within the student life cycle, including: orientation, enrolment, exams, results, student progression, course completion, awards, scholarships, graduation 
• Oversee the front counter enquiry functions and ensure accurate, high quality advice is provided in a timely manner 
• Develop annual academic calendars that incorporate all associated College/Campus activities for relevant approvals 
• Oversee the administration of student and staff evaluations and the development of subsequent reports and action plans 

Academic Administration team functions: 

• Provide effective leadership, management and supervision to teams supporting academic administration activities including: course version control and streaming processes; end of semester systems rollovers to subsequent teaching periods; articulation agreements and credit; internal and external moderation; class timetabling and textbook availability 
• Ensure timely support of administrative processes for teaching staff 

 

• A Bachelor’s degree or equivalent relevant experience and training 
• Excellent communication (both verbal and written) and interpersonal skills 
• Proven ability to meet deadlines and work independently 
• Well-developed time management and organisational skills 
• High levels of initiative and problem solving skills 
• Relevant and recent experience in service provision management, preferably in an education setting 
• Well-developed analytical and conceptual skills 
• Strong commitment to customer service 

What we can offer 

• We offer careers across our global operations.
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. 

How to Apply

Applicants are assessed upon receipt, so you are encouraged to apply now.  To view other opportunities, please visit navitas.com/careers 

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check.