Streetworks Reinstatement Scheduler

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.

About the Role:

As a works scheduler, you will be responsible for effectively planning and coordinating work of our Streetworks and Reinstatement teams throughout a designated area. You will be planning and coordinating the work through communication with internal and external customers. This is a fantastic opportunity to join a friendly, dedicated team situated in our modern and welcoming office in Lingley Mere.

Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.

Hours: Monday to Friday – 40 Hours per week.

Salary: £25,875-£26,915 (depending on experience) per annum

Responsibilities – but not limited to:

Full customer compliance interaction to support case owner process

The role will be expected to schedule/jeopardy manage each operation raised

Regional ownership of schedule and customer for all work

Monitor the schedule and jeopardy manage for planned and reactive work

Manage the schedule in line with the case owner core principles

Monitor and manage appointments

Proactive customer touch points with CMEX in mind

Support system and process improvements

Support TM requirements

Manage street works/permits

Full compliance on ZOI and utility prints

Maintain KPI/ODI levels within work bank

Work Measures

CMEX Performance measures, Regulatory measures

Operational performance measure

Comply with the Companies H&S policies and procedures

Scheduling and Customer measures

Personal and PDR measures

Experience and qualifications required for the role:

Excellent customer service – both written and verbal

Problem solving skills

Clear and concise speaking skills

Excellent listening skills

Competent in IT, accurate data entry

Team player but will be able to work autonomously

Ability to multitask

Ability to work to deadlines

GCSE English and Maths

What you will get in return:

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

What we offer:

Pension

Death in service

Employee assistance programme

20 days holiday plus bank holidays

Modern, restaurant and outdoor seating

Subsidised gym onsite

Car parking

Modern Office Environment

This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes - https://www.lanesgroup.com/

Lanes I - https://lanes-infra.com/

SUS - https://sus.co.uk/

Clearflow - https://www.clearflowltd.com/

AQS - https://aqsenvironmentalsolutions.ie/

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please

LAN