Street Outreach Worker

STREET OUTREACH WORKER
Position & Job Description
Albion Neighbourhood Services

Position Title: Street Outreach Worker

Position Type: Full Time Permanent- Day Shift - Unionized Position

Work Schedule: Monday to Friday, 8:30 a.m. to 4:00 p.m.  Some flexibility is required for Statutory holidays, closures and Extreme Weather Alert Shifts (5:00 PM- 12:30 AM when required)

Position Start Date: November, 2025

Compensation: $31.94 per hour, including applicable pay equity.

Benefits: Extended Health Benefits, Pension Plan

Application Deadline: Open until filled.

Reports to: Housing Manager- Street Outreach Program

About Albion Neighbourhood Services (ANS)
Albion Neighbourhood Services (ANS) is a community-based, non-profit organization serving residents in Toronto’s northwest communities. Since 1971, ANS has been providing inclusive, culturally responsive programs and services that support youth, families, and individuals in achieving social and economic well-being. Through partnerships, advocacy, and direct service delivery, ANS works to reduce barriers, strengthen community connections, and create opportunities for empowerment and growth.
Our programs span across youth justice and outreach, community development, employment, housing supports, after-school and recreation programs, settlement services and income tax services — all rooted in our mission to foster safe, healthy, and equitable communities.
Our Mission: (We exist to) Build vibrant communities through social inclusion and accessible services.

About the Role:

Albion Neighbourhood Services is seeking passionate and committed Street Outreach Workers to join our van-based outreach teams. These positions play a vital role in engaging with individuals experiencing homelessness across our designated catchment areas within Ward 1,2,3,4, 5, 7,8 and 9.
The goal is to connect clients with housing supports, emergency shelters, health services, and other community resources, while fostering pathways to long-term housing stability and self-sufficiency. The day, evening, weekend shifts will work collaboratively to assist clients in accessing services that can help them to achieve greater self-sufficiency and resiliency.  

This position will be reporting to the Street Outreach Manager.

Mandatory Job Conditions:

•    A clear (negative) Vulnerable Sector Police Check is required and subject to annual re-screening.
•    A clean driving record (past 6 years) is a mandatory requirement. A clean driving abstract is required for pre-screening process with the agency insurance provider.
•    Maintaining a clean driving record is mandatory requirement and will be periodically verified through the agency’s insurance provider. 
•    Outreach work requires navigating various environments, including outdoor encampments, shelters, and public spaces across seasons. Employees are required to wear protective gears.

Key Responsibilities:

•    Conduct van-based and foot outreach & housing supports by engaging with homeless individuals in parks, bus shelters, and other areas, offering support, wellness check ins, referrals, assistance with shelters and other services available during day or evening hours.
•    Provide timely responses to referrals, including Concerned Citizen Calls and 311 routed through the City of Toronto.
•    Assist clients with securing and maintaining housing, including housing searches, landlord mediation, ID replacement, and barrier resolution.
•    Support clients in completing and maintaining applications for housing (e.g., Rent Café, supportive housing), as well as housing stabilization grants/ pathways (HSF, Bridging Grant, Housing Allowance/COHB, PATHS).
•    Provide transportation for clients to appointments, shelters, drop-ins, or other safe locations in the agency van.
•    Provide harm reduction services, basic needs support to the homeless clients during outreach.
•    Maintain the agency vehicle, ensuring safety and functionality, and report concerns to the Team Leader in a timely manner.
•    Deliver enhanced outreach during extreme weather alerts (cold/heat).
•    Provide supportive counseling, case management, referrals, and harm reduction services (including naloxone distribution/administration).
•    Maintain accurate, up-to-date client records in accordance with funder and agency requirements (logbooks, SMIS, TGRIP, N-Focus etc.).
•    Engage with community stakeholders, including Streets to Homes, City of Toronto, local businesses, and other service providers.
•    Attend team meetings, funder meetings, and participate in ongoing training relevant to the role.
•    Complete required reports (daily, monthly, semi-annual, year-end) as per City of Toronto and agency guidelines.
•    Other duties as assigned, in alignment with funder requirements.

Qualifications and Requirements:

•    Post-secondary degree or diploma in Social Work or related field, or equivalent combination of education and experience.
•    Minimum 3 years of experience working directly with individuals experiencing homelessness or vulnerable population preferably in a street outreach setting.
•    Strong oral and written communication skills, with the ability to engage, build trust and rapport with marginalized populations.
•    Demonstrated knowledge of homelessness, mental health, substance use, harm reduction, and community resources.
•    Strong problem-solving, crisis intervention, and counseling skills.
•    Valid Class G Driver’s License and clean driving record. A clean driving abstract must be presented at the time of interview.
•    Must be comfortable driving an outreach van in all weather conditions.
•    A Negative Vulnerable Sector Police Check (required prior to employment and subject to periodic review).
•    Flexibility to work on statutory holidays, extreme weather alert shifts and other agency closures.

Albion Neighbourhood Services is committed to a healthy workplace that is reflective of the diverse community we serve. We strongly encourage applications from: racialized persons, Indigenous persons, persons with disabilities, persons of diverse sexual orientations or gender identities, among other equity seeking groups. We are committed to inclusive and barrier free hiring and will provide reasonable and appropriate accommodation during all stages of the hiring process in accordance with applicable legislation. In order to ensure the equal and fair assessment of all job applicants, applicants are asked to make any accommodation request