Streaming Technical Support Analyst

Geniussports

Tallinn, Harjumaa, Estonia (Tallinn) Hybrid permanent

Posted: March 6, 2026

Job Description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences.

Join our team as a Streaming Technical Support Analyst. This role supports the stability and quality of live video streams delivered from multiple venues. You will monitor real-time feeds, troubleshoot streaming issues, and work closely with internal teams and partners to resolve incidents quickly. The role requires focus, clear communication, and the ability to stay calm in live environments.

WHAT YOU'LL DO:

• Monitor live video streams to ensure stable, high-quality delivery to end users.

• Troubleshoot video streaming and technical issues in real time.

• Collaborate with internal teams and external partners to resolve incidents efficiently.

• Escalate complex or unresolved issues to senior team members or the Development Team when required.

• Communicate clearly with stakeholders, providing updates, resolutions, and technical feedback.

• Maintain and update the Knowledge Base with recurring issues and documented solutions.

• Support small projects or additional tasks assigned by your line manager or technical specialist.

WHAT YOU'LL BRING:

• Good command of English, both written and spoken.

• Strong communication and structured problem-solving skills.

• Ability to stay calm and focused under pressure in live environments.

• Confidence working independently and taking initiative when needed.

• Good attention to detail and strong organizational skills.

• Curiosity about technology and willingness to learn video streaming concepts.

• Basic understanding of computer systems and troubleshooting processes.

IT WILL BE A BONUS IF YOU HAD

• Familiarity with tools such as Jira, AWS, or Jupyter Notebook.

• Exposure to video streaming, multimedia systems, live broadcasting, or API concepts.

• Experience in a support or service desk environment, or basic scripting knowledge in Python or JavaScript.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change 

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.