Strategy & Operations Principal

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include:

• Analytics – instantly answers questions like "What led to that sudden drop in pipeline?"

• Agents – creates a blueprint of each customer's ideal sales process and executes it across every deal, every rep, every day

Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win.

🚀 Your Mission

We're looking for a Strategy & Operations Principal to lead the team responsible for ensuring our customers extract maximum value from HockeyStack. You'll combine strategic leadership with hands-on execution — owning outcomes across multiple workstreams, managing executive stakeholder relationships, and directly leading the customer-facing team that drives day-to-day customer success. This is a player-coach role: you set the direction, you build the team, and you deliver.

🔧 What You’ll Do

• Lead and manage the customer-facing team responsible for driving customer value, product adoption, and ongoing engagement.

• Own outcomes across multiple strategic workstreams — customer projects, internal operations, and cross-functional initiatives.

• Manage executive stakeholder relationships, both internally and with customers, ensuring alignment on priorities and outcomes.

• Deliver customer projects directly while coaching and developing team members to operate at a high level.

• Identify systemic opportunities to improve how customers realize value from HockeyStack and drive projects to address them.

• Partner with leadership to shape team strategy, resource allocation, and operational priorities.

• Build and optimize scalable processes that support the team's growth and the company's hyper-growth trajectory.

🧩 What We’re Looking For

• 7+ years of experience, with a strong foundation in management consulting, strategic advisory, or a senior operational role at a high-growth company.

• Proven experience managing teams — you've built, led, and developed people in a fast-paced environment.

• Proven experience delivering customer-facing projects with measurable business outcomes.

• Excellent executive stakeholder management — you're comfortable presenting to and influencing senior leaders.

• Strong strategic thinking with the ability to translate ambiguous problems into clear plans and outcomes.

• High-ownership mentality. You operate with autonomy and hold yourself accountable for results.

• Excited about in-person work, 5 days per week in San Francisco.

✨ Why Join Now?

We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right.

We're building a high-performing, in-person culture at our San Francisco HQ, where the team collaborates shoulder-to-shoulder five days a week. The base salary range for this role is $180,000 to $220,000 USD, adjusted for experience and qualifications.

HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.