Strategy and Operations Manager - Merchandising

We're ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions.

Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process

ASOS is seeking an experienced Strategy and Operations Manager to join our dynamic Merchandising team in London. This pivotal role combines strategic planning with operational excellence, driving our merchandise planning capabilities in the fast-paced world of online fashion retail.

As a key member of the merchandising function, you'll work closely with the Merchandising Director and leadership team to optimise planning processes, ensure data accuracy, and empower teams with insights for informed decisions. You'll work at the intersection of business strategy, technology, and operations, collaborating cross-functionally to enhance planning systems and drive continuous improvement.

The Opportunity

As a Strategy and Operations Manager, you'll be at the heart of ASOS's merchandise operations, shaping the systems and processes that drive our commercial success. Your expertise will directly impact how we plan, allocate, and manage inventory across our extensive product range, serving millions of fashion-forward customers worldwide.

You'll work with market-leading planning technology, lead process optimisation initiatives, and mentor team members while contributing to a culture of innovation and excellence. If you're passionate about retail operations, thrive in dynamic environments, and want to make a tangible impact on one of the world's leading online fashion destinations, this role is for you.

The Details

Operational Delivery

• Support the Merchandise Director with operational change requirements
• Coordinate the Merchandise Planning Evolution programme
• Partner with Product Operations Director to represent planning needs
• Align processes, tools, and governance for best-in-class planning

Tools, Data & Reporting

• Lead implementation of new reporting tools and analytical platforms 
• Overhaul dashboards to deliver actionable performance insights
• Work with BI, Data and Tech teams to define requirements
• Standardise reporting outputs to support decision making

Capability & Development

• Drive improved performance storytelling through enhanced analytical capability
• Support Analyst Development Programme to build insight maturity
• Identify tools and training that enable best-in-class insights

You're a strategic operator with a passion for process excellence and building capability. You thrive in fast-paced, complex environments and love using data to drive better decisions.

Required Experience

• Experience in merchandise planning, operations, or equivalent retail/e-commerce roles
• Strong understanding of retail planning processes, reporting and analytics
• Proven ability to manage cross-functional change initiatives across teams and systems
• Strong communication and stakeholder management skills at all levels
• High proficiency in planning systems and BI platforms (Excel, SQL, PowerBI)
• Strong data skills to inform decisions and create compelling stories

Desirable

• Experience in large-scale retail or e-commerce, ideally in fast-paced, high-growth businesses
• Experience working with Product, BI and Tech functions for operational improvements

Personal Attributes

• Analytical and structured thinker who brings clarity to complexity
• Collaborative and stakeholder-focused, building strong relationships
• Continuous improvement mindset with passion for operational excellence
• High ownership and accountability, driving initiatives to completion
• Able to operate at strategic and detailed levels seamlessly

BeneFITS’ 

• 25 days paid annual leave + an extra celebration day for a special moment
• Private medical care scheme
• Discretionary bonus scheme 
• Employee discount 
• Employee sample sales
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That's why our approach to working together includes spending at least 3 days a week in the office. It's a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.