Strategic Technical Consultant - Clarity

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.

• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.

• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As the Strategic Technical Consultant for Clarity - Bloomreach’s AI shopping assistant - you will own the technical strategy, implementation approach, and customer experience end-to-end. You will guide customers through trials, onboarding, early adoption, and optimization, ensuring Clarity is deployed correctly, performs reliably, and delivers measurable value quickly.

This role requires both execution and strategic thinking. You will play a key role in shaping the implementation approach, contributing to the product roadmap, and proactively identifying and eliminating friction in the customer experience through scalable processes, technical patterns, and structured product feedback. You will work as an independent technical partner to customers and internal teams, shaping how Clarity is implemented globally.

Your job will be to:

• Lead the end-to-end technical onboarding and implementation of Clarity, including configuration across Bloomreach Discovery and Engagement

• Make front-end updates (HTML, CSS, JavaScript) to customize weblayers and optimize how Clarity appears and behaves on customer sites

• Design scalable technical solutions that translate customer requirements into effective Clarity implementations

• Guide customers in setting up analytics tracking, event instrumentation, and A/B testing frameworks to measure performance and optimize results

• Troubleshoot issues across front-end behavior, analytics, data connectivity, Discovery integration, and weblayer execution

• Contribute directly to the product roadmap by identifying friction points, unmet needs, and opportunities for product enhancements

• Define and continuously refine the Clarity implementation playbook, creating repeatable patterns, templates, and best practices

• Validate technical feasibility during discovery and identify early risks, dependencies, and integration gaps

• Collaborate closely with product, engineering and product success teams to align solution design and technical outcomes

• Communicate clearly with both technical and non-technical stakeholders, influencing decisions and ensuring smooth implementations

• Serve as an internal subject-matter expert on how Clarity leverages Bloomreach’s Discovery and Engagement capabilities

Your success story will be:

• In 30 days, you understand Clarity’s technical architecture, the implementation model across Discovery and Engagement, and begin contributing to customer projects as well as identifying areas of friction or improvement

• In 90 days, you independently lead technical workstreams, configure Clarity end-to-end, resolve complex integration issues, and contribute structured feedback to improve the product and processes

• In 180 days, you deliver multiple successful customer implementations, establish repeatable technical patterns, influence roadmap enhancements, and reduce friction in the onboarding process

• In 210 days, you and the team celebrate successful launches and early customer value achieved through your technical expertise, strategic contributions, and foundational work defining the implementation playbook

You have the following experience and qualities:

Professional Experience

• BS/BTech in Information Systems, Computer Science, or equivalent practical experience

• Hands-on experience with web technologies: HTML, CSS, JavaScript

• Experience working with website behavior, personalization tools, search or recommendation systems, analytics instrumentation, or A/B testing

• Background in technical consulting, implementation, solution engineering, or similar roles within SaaS, eCommerce, digital experience, or Martech

• Ability to troubleshoot issues across both data and front-end layers

• Bonus: Experience with search/discovery platforms, personalization tools, tagging/analytics systems, CDPs, or eCommerce platforms

Personal Qualities

• Strong analytical and debugging skills, with the ability to quickly diagnose and resolve complex issues

• Clear, confident communicator suited to both customer-facing and internal technical discussions

• Highly autonomous, organized, and capable of leading parallel workstreams

• Strategic thinker who balances immediate implementation needs with long-term scalability and product evolution

• Fast learner, adaptable within an emerging and rapidly evolving AI environment

• Customer-focused, able to integrate technical feasibility with business impact

#LI-HO1

More things you'll like about Bloomreach:

Culture:

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A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

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We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

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We believe in flexible working hours to accommodate your working style.

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We work virtual-first with several Bloomreach Hubs available across three continents.

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We organize company events to experience the global spirit of the company and get excited about what's ahead.

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We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

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The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

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We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

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Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

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Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

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Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

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The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

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Subscription to Calm - sleep and meditation app.*

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We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

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We facilitate sports, yoga, and meditation opportunities for each other.

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Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

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Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

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Everyone gets to participate in the company's success through the company performance bonus.*

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We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

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We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote