Strategic Partnership Manager (Strategic Customer Success) - Japan Market

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.  

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.  

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

 

As a Strategic Partnership Manager for the Japan Market, you'll be responsible for managing Wix’s largest strategic channel partner as a customer   and fostering strong relationships with key persons . You'll work closely with diverse internal teams and external stakeholders to ensure customer growth and partnership success.

In your day-to-day, you will:  

• Manage Wix’s largest strategic channel accounts and partnerships in the Japan market  
• Learn customers’ technical and business environments to take full responsibility for growth and success  
• Master the platform’s capabilities, including integration, data structure, and funnel flows  
• Interpret customer requirements into product capabilities to propose tailored solutions  
• Ensure customer buy-in and deliver projects qualitatively, on time, and within budget  
• Manage QBRs (Quarterly Business Reviews) and ABRs (Annual Business Reviews)  

 

• 10+ years of experience in account management or customer success, including managing large strategic accounts  
• Strong industry experience, preferably in SaaS  
• Deep understanding of user journey, processes, marketing, GTM strategies, integrations, and data analysis  
• Proven experience in increasing customer satisfaction, adoption, growth, and retention  
• Impeccable written and verbal communication skills in Japanese and English  
• Excellent presentation skills and ability to thrive in a fast-paced, multi-tasking environment  
• Project management experience, technical background, and experience working with Fortune 500 clients – an advantage  
• This role follows a hybrid work model. You will be expected to work from the Tokyo office 2–3 days per week (or more, as needed based on business requirements).

 

Wix Japan is an innovative team focused on expanding Wix’s presence in the Japanese market. Our local team spans Marketing, Sales, HR, Engineering, and Support, and works collaboratively to deliver the best Wix experiences for our customers.