Strategic Partner & Commercial Manager

Strategic Partner & Commercial Manager
Department: Commercial
Location: Marietta, OH (Hybrid or remote opportunities may be considered)
FLSA Status: Exempt
Salary: $90,000.00 to $110,000.00 (Depending on Experience)
Job Type: Direct Hire

Role Summary

The Strategic Partner & Commercial Manager is responsible for overseeing daily quoting activity across the company’s full customer base while managing and supporting relationships with select strategic partner firms. This role serves as a central point of commercial coordination, ensuring quote requests are acknowledged, processed, and delivered with urgency, accuracy, and professionalism.

This position requires a strong customer service mindset, sound commercial judgment, and the ability to manage multiple priorities simultaneously. The role works cross-functionally with estimating, engineering, manufacturing, sales, and project management to ensure commercial execution aligns with operational capabilities and customer expectations.

Key Responsibilities Daily Quoting Ownership:
• Own the intake, coordination, and follow-through of all quote requests across the customer base
• Ensure quote requests are acknowledged promptly and progressed without delay
• Partner with estimating and engineering teams to confirm scope clarity, pricing accuracy, and realistic lead times
• Manage multiple active quotes simultaneously, including revisions and follow-ups
• Ensure quotes are issued accurately, professionally, and within expected timelines

Strategic Partner Management:
• Manage day-to-day commercial interactions with assigned strategic partner firms
• Lead and participate in partner calls, meetings, and reviews as needed
• Maintain consistent, timely communication and follow-up with partner teams
• Ensure strategic partners are aligned with internal quoting processes and expectations

Customer Service & Responsiveness:
• Act as a customer- and partner-facing point of contact during the quoting phase
• Maintain a strong sense of urgency in responding to inquiries, revisions, and follow-ups
• Set and manage expectations regarding timing, scope clarification, and next steps
• Proactively communicate status updates to external partners and internal teams
• Represent the organization with professionalism, accountability, and a service-first mindset

Commercial Coordination:
• Serve as the primary commercial interface during the quoting phase between sales, estimating, engineering, manufacturing, and project management
• Prepare clean commercial handoffs to the Project Management team for awarded work
• Identify and escalate scope gaps, risks, or assumptions early in the quoting process
• Support change management for revised or evolving quote requests

Process & Continuous Improvement:
• Drive consistency and continuous improvement in quoting workflows, tools, and documentation
• Identify recurring issues impacting quote turnaround time or quality
• Contribute ideas to improve commercial efficiency as volume and complexity increase

Success Metrics / KPIs:
• Quote turnaround time and on-time delivery rate
• Quote accuracy and rework rate
• Responsiveness to customers and strategic partners
• Volume of quotes managed concurrently
• Quality of commercial handoff to Project Management
• Customer and partner feedback on communication and service

Qualifications:
• 5+ years of experience in sales, commercial operations, or quoting within a technical or manufacturing environment
• Strong written and verbal communication skills
• High attention to detail with the ability to manage multiple priorities
• Strong sense of urgency and accountability
• Ability to work cross-functionally in a fast-paced environment
• Willingness to learn technical electrical and infrastructure-related products
• Reliable follow-through with strong organizational skills