Strategic Operations Manager

Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

We are seeking a dynamic and results-driven Strategic Operations Manager in Morocco to join our team. This individual will play a pivotal role in driving operational efficiency, scaling processes, and supporting strategic initiatives across the organization. The ideal candidate is a strategic thinker, detail-oriented executor, and skilled collaborator passionate about delivering impactful outcomes.

What will I be doing?:
• Collaborate with senior leadership to define and implement operational strategies aligned with company goals.
• Analyze current processes and systems to identify inefficiencies and drive improvements for scalability and efficiency.
• Develop and track key performance indicators (KPIs) to monitor and improve team and organizational performance.
• Manage relations and negotiations with partners and local acquirers.
• Lead cross-functional projects, ensuring alignment, clear communication, and timely delivery of results.
• Champion change initiatives by effectively communicating their value, addressing resistance, and ensuring successful adoption.
• Conduct competitive and market analysis to inform operational decisions and identify growth as a liaison between departments to ensure cohesive and coordinated execution of company initiatives.
• Identify potential risks in operations and develop mitigation strategies to minimize impact.
• Stay on top of local regulatory/licensing requirements and how it impacts our business.
• Evaluate and recommend tools or systems that enhance operational efficiency and support strategic goals.
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as transaction information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes.
• Maintain personal networks, participate in professional organizations, and attend conferences and industry events. Help our Sales and Ops team as a regional expert.

What skills do I need?:
• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA or advanced degree preferred).
• Minimum of 5 years in operations management, strategy, or a related role
• Experience in the Payments Industry, Fintechs, and Digital Banks
• Familiarity with all business functions including Legal, Finance, Product, and IT
• Proven ability to manage large-scale projects and deliver results in a fast-paced environment, with a track record of top performance.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficiency in operational tools such as Excel, project management software (e.g., Asana, Trello), and data visualization platforms (e.g., Tableau, Power BI).
• Open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
• Fluent in written and verbal English
• Availability to travel
• Ability to establish a relevant business network

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!