Strategic Operations Associate

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships

We're looking for a Strategic Operations Associate to join our organization in Staines-upon-Thames. In this role, you will play a key part in supporting our operational strategy and driving process improvements across the organization. The ideal candidate will be organized, analytical, and detail-oriented, with a passion for optimizing business operations and delivering results through strategic thinking and efficient execution.

• Support the development and implementation of strategic operational initiatives and business improvement programs
• Analyze current operational processes to identify inefficiencies and recommend data-driven solutions for optimization
• Coordinate cross-functional projects and ensure timely delivery of operational objectives while managing stakeholder expectations
• Prepare comprehensive reports, presentations, and dashboards to track key performance indicators and operational metrics
• Monitor compliance with established procedures and quality standards across operational functions
• Collaborate with internal teams to gather requirements, troubleshoot issues, and implement process improvements
• Assist in the development of operational policies, procedures, and documentation to ensure consistency and clarity
• Support the onboarding and training of team members on new processes and operational best practices
• Conduct research on industry trends and best practices to inform strategic operational recommendations
• Maintain organized records and databases to support operational planning and decision-making

• Proven experience in operations management, business analysis, or strategic planning roles
• Strong analytical and problem-solving skills with the ability to interpret complex data and draw actionable insights
• Proficiency in process improvement methodologies and operational best practices
• Excellent project management skills with demonstrated ability to manage multiple initiatives simultaneously
• Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Strong written and verbal communication skills with the ability to present findings to senior stakeholders
• Demonstrated ability to work collaboratively across departments and manage relationships with diverse teams
• Excellent time management and organizational skills with strong attention to detail
• Familiarity with business intelligence tools or data visualization software (preferred)
• Knowledge of Lean, Six Sigma, or similar continuous improvement frameworks (preferred)
• Experience with enterprise resource planning (ERP) systems or operations management software (preferred)
• Basic financial acumen and understanding of business metrics and KPIs (preferred)

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.