Strategic Implementation Consultant

🚀 Join Lightspeed as a Strategic Implementation Consultant!
Professional Services Team | Hospitality | Strategic Clients

Lightspeed is looking for a Strategic Implementation Consultant to play a key role in guiding our high-value, strategic Hospitality clients through a seamless, successful implementation of our POS solutions. If you’re passionate about helping businesses unlock the full power of technology—and love partnering closely with hospitality customers to deliver real impact—this role is for you.

As a Strategic Implementation Consultant, you’ll be the go-to subject matter expert who oversees all the phases of the implementation process for enterprise clients—from outlining project plans to preparing users for go-live—ensuring every step is coordinated, supported, and optimized. You’ll function as a trusted consultant, applying industry best practices and tailoring recommendations to each customer’s unique needs to drive successful outcomes. You’ll also be instrumental in building strong, lasting client relationships—maximizing customer satisfaction and helping clients get the absolute most out of their Lightspeed investment.

You’ll collaborate with Sales, API Integration Specialists, Technical Consultants, Support, and Product teams to make sure our clients’ needs are met quickly and effectively. From pre-sales assessments to post-launch reviews, you'll help define best practices and shape how our largest customers scale their operations with Lightspeed.

🌟 About the Team

The Strategic Implementation team supports Lightspeed’s premium customers—after sales until Operational. Made up of our top performers across Sales, Onboarding, Support, and Customer Success, this team delivers elite service to our most complex, high-profile accounts.
Join us and work at the highest level of customer engagement within Lightspeed.

What You’ll Do

• Lead onboarding for new and existing customers, ensuring a smooth and structured implementation experience

• Maintain excellent customer satisfaction through onboarding, follow-ups, and hand-offs

• Collaborate with team members to deliver white-glove service for strategic enterprise accounts

• Coordinate implementation plans, activities, and documentation for special projects

• Conduct regular check-ins to ensure clients are live, transactional, and issue-free

• Scope and recommend technical solutions aligned with customer requirements

• Support escalated tickets in partnership with Lightspeed Support

• Manage documentation for product orientations and internal processes

• Conduct in-person, on-site training, hardware installations and go-live support

• Act as a product expert for internal teams, assisting with training and knowledge sharing

• Stay current with evolving technologies, tools, and workflows

• Participate in peer reviews and contribute to continuous team improvement

What You’ll Bring

• Experience in customer-facing roles in a B2B environment

• Experience in Hospitality

• Excellent spoken and written Dutch and French

• Strong presentation and communication skills

Nice to Have

• Retail, Hospitality, or Food & Beverage experience

• Knowledge of POS or SaaS platforms

• Understanding of SaaS customer lifecycle and sales processes

🌈 Why You’ll Love Working at Lightspeed

• Work with an incredibly knowledgeable team supporting our largest, most complex clients

• High autonomy, flexible culture, and remote work options

• Build and support high-traffic, global-scale products

• Access to modern tech and continuous learning opportunities

• Strong career growth pathways—whether technical or leadership

• Competitive benefits & perks, including equity for all employees

• Join a fast-paced, high-growth environment with a diverse, inclusive culture

• Be part of a true Canadian tech success story

• Car

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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