Strategic Customer Research Analyst

HUMAN is looking for a Research Analyst to join our Research team—the people behind the threat intelligence and detection that protect the internet’s most trusted platforms. In this role, you’ll work directly with some of our largest customers, surfacing insights that strengthen both their defenses and our products. You’ll investigate massive datasets, uncover new attack patterns, and help accelerate detection from “seen in the wild” to “mitigated in HUMAN.” If you love solving complex problems at scale and presenting your findings in a way that actually resonates, this role is for you.

Responsibilities

• Lead research initiatives for 1–3 of our largest customer accounts, delivering specialized insight reports into threats and data quality

• Identify top customer concerns and recurring issues, then feed them back to improve our product systematically

• Serve as the Research/Detection team representative in business reviews and customer calls, presenting complex analysis clearly to non-technical audiences

• Collaborate with Customer Success Engineering to deliver new customer-facing features

• Spot impactful detection leads and help drive faster mitigation of emerging threats in HUMAN products

• Develop stop-gap defenses for novel threats through analyses, models, algorithms, and dashboards

• Build complex queries and reports (sub-queries, temp tables, complex joins, variables) to analyze historical data

• Improve existing techniques and tooling to reduce time-to-detection and increase operational efficiency

• Document models, algorithms, and analyses to ensure visibility, transparency, and auditability of work

Requirements:

• You have a good sense of ownership which drives you to find ways to do things better, faster, and leaner; you hold yourself accountable for the quality and accuracy of your work

• You excel at presenting complex data in a clear and engaging manner for non-technical audiences

• You are enthusiastic about providing exceptional customer support and have direct experience working with strategic clients

• You look to find new and innovative ways to tackle complex problems through meticulous experimentation and application of emerging technologies

• You are open and transparent and work in tight collaboration with other team members on data projects and cross-departmentally

• Proficiency in SQL

• Python experience or exposure, such as usage of Jupyter notebooks, strongly preferred

• AdTech experience or exposure preferred, such as knowledge of the ORTB programmatic ecosystem and protocols, knowledge of DSP vs. SSP relationships, and the basics of how ads are served

• Experience working with multi TB to PB data sets in cloud databases preferred

About HUMAN Security

HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.

HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.

HUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.