Strategic Capacity Planning Specialist

Stripe

Dublin (Ireland Locations) permanent

Posted: January 23, 2026

Required Skills

Job Description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe is building tools to help our Users to create and scale their businesses, and grow the GDP of the internet. The Workforce Management team at Stripe helps manage our growing support operations network of both internal and external resourcing by consulting on operational change initiatives, modeling support requirements, and managing workload and resource allocations for optimal User experience.

What you’ll do

As a Strategic Capacity Planning Specialist you will be playing a key role in designing and maintaining capacity planning models for one of our key user support verticals with a focus on user experience, budget, utilization and speed of answer to our users queries. You will be operating in a fast paced and energizing environment surrounded by top talents, where resilience and openness to feedback will be key to success.

Responsibilities

• Develop and maintain capacity planning models to forecast resource requirements

• Leverage forecasting techniques to analyze historical data and market trends, predicting future capacity needs and enabling informed planning decisions

• Evaluate potential risks and opportunities of inputs into our model, to inform planning decisions

• Monitor performance against planned capacity levels and adjusting plans as needed, while holding stakeholders accountable to accuracy of inputs into the plan

• Collaborate with the vendor delivery team and stakeholders, to gather information and align planning efforts with Stripe business goals

• Integrate data from multiple SQL databases to automate reporting processes and streamline data collection for capacity planning and forecasting purposes

• Communicate planning results and recommendations to senior leadership and stakeholders

• Serve as a strategic partner in our intake process, providing subject-matter expertise support for any requests affecting resourcing

• Analyze data on production or service delivery to determine utilization rates and identify areas for improvement

We’re looking for someone who has:

• Bachelor degree in Statistics, Mathematics, Data Analytics, Computer Science, Business or Economics

• 7+ years experience in capacity planning for medium to large organizations, workforce management for internal and outsourced workforce (BPO)

• Strong SQL skills, with experience in data integration and automation for process optimization, Tableau or comparable tools knowledge to perform data analysis independently

• Excellent communication & presentation skills

• Outsourcing knowledge

Nice to haves:

• Financial/Budgeting Background

• WFM Tools knowledge

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.