Strategic Accounts Manager (Agoda Homes), Kuala Lumpur Based

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know Our Team:

Agoda Homes—a core business line within Agoda—supports a wide range of non-hotel accommodation types including serviced apartments, homes, private villas, farm stays, chalets, boats, and more. While these accommodations have always been available on Agoda.com, today’s evolving landscape demands a sharpened focus on expanding supply and elevating quality. Our team builds long-term, cross-cultural partnerships that create exceptional value for Agoda, our partners, and our customers.

The Opportunity:

This role is responsible for expanding the supply of non-hotel accommodations in Malaysia, strengthening partner relationships, and improving the quality of Homes supply. The ideal Homes Manager has experience in the homes, hotel, or travel industry—especially online travel—and will manage accommodation partners to unlock opportunities for mutual business growth.

The role includes sourcing and acquiring new supply, maintaining and optimizing existing relationships, and combining on-the-ground insights with data analysis to uncover strategic opportunities. You will communicate key findings to internal and external stakeholders and contribute to projects such as developing a host community network to accelerate supply growth. Key responsibilities of the role include managing relationships with our key supply partners in Thailand, including ensuring we obtain the best prices and availability for our customers.

This position is based in Agoda’s Kuala Lumper, Malaysia office and reports to our Homes Regional Manager. You will work closely with colleagues across regional and central teams, including teams in Thailand, Japan, South Korea, Malaysia, Indonesia and many more markets.

In this role, you will be responsible for:

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Leverage analytical and problem-solving skills to drive the supply health of assigned portfolio 

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Grow the business through targeted sourcing of new accommodation partners

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Optimize existing supply by offering products to match market demands, improving business performance for accommodation partners, as well as ensuring we receive competitive rates and availability for our customers

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Build trusted relationships with decision makers; use a consultative approach to increase engagement with Agoda’s programs

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Report weekly/monthly KPI’s and key metrics internally to showcase successes and highlight potential opportunities  

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Support Agoda homes’ regional & global leadership in executing scalable initiatives/projects to drive homes business growth 

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Assist in developing a community of host network, host events, attend relevant events in the market 

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Prepare materials to aid in growing our business during partner meetings 

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Consolidate feedback from hosts to understand product gaps/feature requests 

Please note that responsibilities may evolve based on business needs.

What You’ll Need to Succeed:

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Bachelor’s degree or equivalent in relevant fields

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Fluency in English & Local language, both written and oral (for internal communication)

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Minimum 5 years of experience in e-commerce, technology, or internet industries in B2B sales or similar partner-facing roles

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Proven track record of a self-starter who can think out-of-the-box and autonomously execute projects in a fast-paced environment

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Results-oriented strategic thinker, who is assertive, creative and open to innovate

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Fast learner, adapts well to, and is energized by change

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Strong business development skills, with the ability to build and develop relationships with our key partners, and acquire new hosts on our platform

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Ability to effectively execute the team’s vision, while communicating and getting buy-in from key stakeholders

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Strong interpersonal skills & ability to influence both internal / external stakeholders. A collaborative mindset with strong execution and a “get-it-done” attitude

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Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint, and similar.

#Malaysia

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com

• Facebook https://www.facebook.com/agodacareers/

• LinkedIn https://www.linkedin.com/company/agoda

• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.