Strategic Account Manager, Pharmacy Operations

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Commercial Ownership & Portfolio Growth

• Own the P&L and commercial performance of assigned strategic accounts.
• Drive sustainable revenue growth, margin expansion, and long-term partner retention.
• Develop and execute Joint Business Plans (JBPs) to unlock incremental growth opportunities.
• Identify whitespace opportunities across assortment, pricing, promotions, and expansion.

Strategic Acquisition & Negotiation

• Identify and onboard high-value key partners aligned with company growth strategy.
• Lead complex, high-stakes negotiations to secure commercially viable, margin-accretive agreements.
• Structure partnerships that balance scale, profitability, and competitive positioning.

Executive Stakeholder Management

• Serve as the executive point of contact for senior partner stakeholders.
• Build high-trust, long-term strategic relationships that drive exclusivity and loyalty.
• Influence internal leadership and external partners to align on growth priorities and execution roadmaps.

Data-Driven Performance Leadership

• Forecast and manage monthly, quarterly, and annual revenue targets.
• Translate data into actionable commercial strategies across product mix, campaigns, and operational efficiency.
• Present performance insights and strategic recommendations to senior leadership.
• Proactively identify risks and implement corrective actions to protect targets.

Cross-Functional Leadership & Execution

• Lead cross-functional collaboration across Product, Marketing, Operations, Logistics, and Finance.
• Ensure seamless execution of campaigns, expansions, and operational improvements.
• Drive accountability across teams to deliver against commercial objectives.

Customer & Market Excellence

• Champion a customer-first mindset to enhance experience, reliability, and service standards.
• Leverage market intelligence and competitive insights to strengthen category positioning.
• Continuously optimize assortment, promotions, and pricing strategy based on performance data.

• Education: Bachelor’s Degree in Business Administration, Marketing, or a relevant field. An MBA is a plus.
• Experience: 4–5 years of proven experience in high-stakes account management, preferably within the pharmaceutical industry or a fast-paced e-commerce environment.

Industry & Technical Expertise

• Market Intelligence: Deep-rooted understanding of the Pakistani retail landscape, specifically the nuances of drug distribution, pharmacy chains and DRAP regulations.
• Digital Proficiency: Solid knowledge of the internet economy and e-commerce growth levers.
• Data Command: Highly data-driven with advanced proficiency in Microsoft Excel or Google Sheets (ability to perform trend analysis, forecasting, and performance tracking).

Strategic & Operational Mindset

• Process Excellence: Ability to perform root cause analysis on account churn or performance dips and the skill to build/optimize process flows to streamline the partner experience.
• Ownership: An acute sense of responsibility; you don't just manage accounts—you take full ownership of their P&L and long-term success.
• Attention to Detail: Rigorous focus on every step of the account lifecycle, from onboarding to complex contract negotiations.

Soft Skills & Leadership

• Relationship Mastery: Exceptional ability to build rapport with C-suite executives and key stakeholders.
• Proactive Leadership: A self-starter capable of leading independent projects and driving "win-win" strategic initiatives without constant supervision.
• Ambition: High energy and driven to exceed KPIs in a competitive, evolving market.

• We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
• We love people who can develop things from scratch, own them and then work on improving them
• We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!