Strategic Account Manager

Strategic Account Manager

Location: London - Hybrid or UK - Remote

About Snowplow

Snowplow is the global leader in behavioral data for AI, enabling digital-first companies to unlock the full value of their behavioral data and transform a proprietary customer intelligence asset into a source of competitive advantage.

Data teams rely on Snowplow to securely collect, process, and deliver event-level data to their platform, while digital product and engineering teams use Snowplow to integrate deep customer context into their ML and agentic applications—all in real time.

Companies like Strava, HelloFresh, Auto Trader, Burberry, and FanDuel trust Snowplow to power real-time advanced analytics, predictive modeling, hyper-personalization, and customer-facing AI agent context.

The Opportunity

We are seeking a high-impact Strategic Account Manager to retain and grow Snowplow’s most important customer relationships. This role holds primary ownership for a portion of our strategic customer portfolio, alongside a strong growth focus across select mid-market customers, delivered in close partnership with the Customer Success team.

Strategic accounts include EMEA-headquartered enterprises and select subsidiaries of the Global 2000. In this role, you will be accountable for long-term retention, expansion, championship, and overall partnership health across your portfolio, ensuring Snowplow remains a critical and valued partner as our customers scale.

This role reports to the Vice President, Account Management and focuses on the EMEA market. You will own your portfolio across the full customer lifecycle, working closely with Customer Success, Technical Account Management, and Sales Engineering. You will develop a deep understanding of your customers’ business objectives, technical environments, and success metrics. You will work cross-functionally to ensure that Snowplow delivers clear, measurable value that evolves with customer needs.

Snowplow is recognized by its customers as a trusted, deeply engaged partner. We invest in long-term relationships, work closely with customer stakeholders, and show up consistently with transparency and accountability. This role is ideal for someone who brings strong commercial and technical capability, and who is equally committed to being a trusted, valued partner to their customers.

What you'll be doing:

● Collaborate with our customers in a highly strategic manner to quantify business value and ROI
● Solidify the organizational value of Snowplow, and help our key stakeholders communicate value
● Grow our existing strategic customer base through cross and upsell e.g. new brands, products & solutions, pricing structures, teams served
● Successfully manage renewals and upsell cycles, focusing on mitigating risk, ensuring timely signature, and negotiating with procurement and finance teams
● Understanding why customers buy and clearly articulating their value in partnership with Technical Account Management
● Drive multi-year contract strategies across your customer base
● Be a trusted advisor and partner to your portfolio of accounts, driving trust and championship with senior leadership
● Develop and execute on a partner strategy to drive growth across your portfolio - including cloud data warehouses, technology partners, and systems integrators
● Deliver account management best practices: thorough account and territory planning, contract and procurement negotiation, discovery, champion-building etc.
● Utilize deep technical knowledge and sales experience to achieve targets
● Collaborative team engagement: work closely with Marketing, Customer Success, Technical Account Management, and Product teams to align your account management planning and strategy with customer-wide objectives
● Employ Challenger sales methodologies and MEDDPICC framework to develop and execute plans that focus on customer retention and growth

We’d Love to Hear From You If:

● Proven experience in B2B SaaS sales with a focus on technical products related to data infrastructure.
● Demonstrable success in both established companies and startup or Series B environments.
● A consistent history of over-performance in individual contributor sales roles
● Thorough understanding of data analytics, cloud infrastructure, and a proven ability to apply Challenger sales methodologies and MEDDPICC strategically
● Creativity and problem-solving skills to come up with new solutions or ways to address issues. This includes approaches to competitive differentiation, partnership and collaboration with other vendors and SIs
● Entrepreneurial approach to territory planning and management

What We Offer You in Return:

💰 A competitive package, including share options
🧘 Flexible working
🏖 A generous holiday allowance
💻 MacBook and home office equipment allowance
👪 Enhanced maternity, paternity, shared parental and adoption leave
✍️ Company pension contribution
🏥 Private Medical Insurance

Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

Employment is conditional upon the successful completion of background screening and verification of right-to-work documentation in accordance with applicable laws.