Store Manager (GM)

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Nature of Work:

Provide overall day-to-day directions to store personnel to provide efficient and quality service to customers. A Manager should spend appropriate time supervising and training technicians, managing inventory, monitoring employees to customer interaction, completing required paperwork and enacting cost control measures to ensure the profitability and growth of the location.

Essential Job Functions:

• Ensure store is open and closed on time daily.

• Make sure staff are properly scheduled to provide service.

• Provide overall direction to personnel to meet and exceed store goals.

• Monitor workflow to ensure that vehicles are serviced within specified time limits.

• Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.

• Review transactions for voids, hand invoices and cash shortages to detect and control theft.

• Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.

• Continuously educate employees on product/service offerings.

• Make sure proper tools are on hand to do the job.

• Set an example of superior service system performance and continuously train others on the same.

• Complete daily, weekly and monthly paperwork on a timely basis.

• Maintain adequate inventory levels; order supplies as needed.

• Provide service to customer vehicles, including checking and changing fluids and filters, airing tires.

• provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computer; explain service to customers and accept payment for services.

• Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).

• Complete store inspections on a weekly basis; correct discrepancies with assistance of Regional Manager, if necessary.

• Oversee and direct daily clean-up to maintain clean, presentable facility and grounds.

• Observe and comply with safety rules and regulations.

• Perform related duties as assigned.

Knowledge, Skills and Abilities:

To successfully perform the essential functions of the position, the employee must be able to read and write English. Previous management/supervisory experience is required. Good technical knowledge and math skills are required. Equipment operation includes overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator. The employee must be able to reach four feet in height overhead, some bending, stretching and use stairs is used constantly.

The employee must be able to communicate effectively with customers, co- workers, Regional Manager and Corporate Personnel. Mobility is required.

Scope of Position:

This position reports to the Regional Manager and has direct supervisory

responsibilities for all store personnel. This position is also an hourly rate and non-exempt position.

Working Conditions:

This position works in a garage environment 100% of the time. Exposure to heavy

equipment, slick surfaces and hot-cold temperatures and may require limited travel.

Major Accountabilities:

• Timeliness and quality of service provided.

• Well-trained and efficient store management staff; effective employee relations.

• Profitable and efficient stores; meet or exceed sales goals.

• Effective and timely labor control.

• Well maintained building and grounds.

• Timely and accurate paperwork; timely and accurate data input in computer.

• Effective and accurate cash controls.

• Adequate inventory levels; timely purchasing of supplies.

• Prompt and courteous customer service.

• Safe work habits for self and store personnel, hold monthly safety meeting for staff.

• Clean and proper uniform and good hygiene; enforces requirements for store personnel.

• Act as a model of excellence for store personnel.

• Communicate and enforce all company rules and policies.

• Attend manager meetings each month.

• Investigate promptly and accurately any customer service issues.

• Investigate promptly and report any employee issues or concerns to supervisor and appropriate

• corporate personnel.

• Follow and enforce all Environmental rules and policies

Further questions about the job? Email us at: [email protected]