Store Leader (Store Manager)

#EnterTheGame - Activate, coming soon to Miami, FL (Kendall)

Activate: What We Do 

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Job Description 

Enter The Role

This isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting?

Reporting to the Regional Leader, you are responsible for the daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience. With high energy, laser-focused direction, and a drive to level up your team, you keep the action moving.

This job posting is for our new store location in Miami (Kendall). This is a full-time, permanent position at our store located at Unit 317, 8888 SW 136th Street, Miami, FL 33176.

Core Responsibilities

Operations and Maintenance

Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise

Create a lasting experience with customers and ensure their satisfaction is a top priority

Effective understanding of key performance indicators

Help maintain brand consistency through positive customer experiences and local event involvement

Perform regular general inspections of front desk and gaming areas

Perform daily cleaning and maintenance duties in compliance with company standards

Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist

Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement

Oversee the day-to-day maintenance process flow required for the facility

Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products

Team Leadership

Scheduling duties, as required, to ensure peak periods are properly staffed

Leading in the hiring of new employees and creating a talent pipeline

Managing performance of employees, including accountability coaching and development

Participate in planning meetings to prepare and roll out various training and initiatives

Identify and implement improvements when necessary and provide updates to the team to enhance customer experience

Qualifications

Demonstrated leadership ability with 2 years of experience in a customer facing environment

Demonstrated strengths in collaborative team environments

Ability to foster strong relationships with customers and employees

Excellent communication skills, including listening, and oral

Proficient in the use of hand and power tools

Proficient in Microsoft Office and related software

Multitasking in both leading teams and operational performance

Highly organized in managing competing priorities

Working Environment

Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks

Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store

While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time

Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours

Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder

Must be comfortable working in an environment with bright flashing lights, loud music, and fog

Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols

Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am 

Perks That Power Our People

Competitive salary 

401(k) and Benefits (medical, dental, vision, and basic life insurance) 

Employee Assistant Program (EAP)

Paid time off

Ongoing learning and training with a focus on technology and innovation

Free game play and employee discounts

Fun and dynamic work environment

Casual and comfortable dress code

On-site parking

Successful completion of a criminal record check is a condition of employment for this position.   

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [email protected] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.