Storage Enginner- L1 HPE

Job Description

• Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for the technology below.

Storage: Nimble, 3PAR, Primera, Alletra, MSA, SAN, StoreOnce, Qumulo NAS

• The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status.
• The job also involves leading communication between other technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction.
• Job specific responsibilities include maintaining Nimble, 3PAR, Primera, Alletra, MSA storage, StoreOnce, Qumulo NAS and associated SAN infrastructure.
• Supporting and troubleshooting Storage and SAN issues in widely distributed environment.
• Plan and implement best practices for Storage and SAN solutions.
• Proactive measures to ensure adequate storage (Nimble, 3PAR, Primera, MSA or any HPE storage in scope) capacity is available.
• Create SOPs and update documentation for various administration activities on Storage and SAN.
• Perform configuration changes as per design and build.

Experience Required

• 3+ years of IT experience with Hands on all HPE and other Storage products
• Professional degree or equivalent experience and 3+ years related IT experience.
• Hands on experience on administration of Nimble, 3PAR, Primera, Alletra, MSA – LUN creation, extension, Virtual copy, Snapshot, Replication, Alerting and monitoring, Capacity Management, Reporting etc
• Administration of SAN Switches and monitoring configuration
• Aptitude towards problem solving and troubleshooting skills on SAN connectivity
• Familiar with SNMP & SMTP protocols
• General knowledge of networking concepts and iSCSI protocol.
• Basic knowledge & understanding of Storage arrays.

Must Have Experience on storage from below:

• Nimble, 3PAR, Primera, Alletra, MSA storage (Anyone) & NAS.
• SAN fundamentals, Switch Zoning, FOS upgrade etc.
• Operating system (any one of Windows, Linux, VMWare)
• Basic Virtualization concepts

Preferable

• Experience with one of the Enterprise Backup software : Rubrik, Commvault, Data Protector, NetBackup
• Knowledge of Remote Support and Remote monitoring processes and concepts
• Tools Knowledge on ServiceNow
• ITIL Certified.

Certifications Preferred

• Any Industry standard storage certification from HPE or other storage vendors

Technical Skills

• S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
• S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.
• Candidate should have excellent technical communication skills both verbal and written.

Interpersonal Skills

• Self-starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
• Exceptional Customer service skills, mindset & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities and is accountable.
• Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
• Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo and solves problems creatively.
• The candidate must collaborate with other teams and individuals within the organization
• Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
• Actively listen and confirm problem details showing empathy for urgent situations
• Utilize effective negotiation skills which will lead to satisfactory issue resolutions.