Staff Virtual Doula

About us

Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system.

Role Description

The Staff Virtual Doula is responsible for providing essential education, emotional support, and physical comfort to expecting and new families via Pomelo’s proprietary client software. As an employee of Pomelo and reporting into Pomelo’s Clinical Team, you will operate as a key member of the client’s care team, following established Pomelo protocols and best practices to improve birth outcomes and empower families during pregnancy, birth, and the postpartum year.

Key Responsibilities Include:

• Deliver evidence-based perinatal, labor & delivery, and postpartum support to clients in a manner consistent with Pomelo standards, in a virtual setting.

• Create personalized care plans under Pomelo guidelines to support birthing people through their pregnancy and postpartum journeys.

• Connect with families from diverse backgrounds virtually, using Pomelo-provided telehealth platforms, video conferencing tools, and electronic documentation systems for client records.

• Confirm client’s eligibility in program, communicate program guidelines and expectations, and communicate regularly and proactively with clients via SMS and phone calls to engage, educate, and support them.

• Match clients to local in-person doulas, as appropriate, leveraging Pomelo’s doula network and local doula recruitment. Facilitate client handoffs with matched in-person doulas.

• Document all client interactions in a timely manner, adhering to Pomelo’s billing practices and guidelines.

• Leverage Pomelo’s technology suite to improve efficiency.

• Participate in regular team meetings, supervision sessions, and professional development activities as required by the company.

• Adhere to a scheduled work assignment that ensures continuity of care for your dedicated caseload.

Schedule Options

• Shift 1: Monday, Wednesday, Friday, 9am - 9pm ET

• Shift 2: Tuesday, Thursday, Saturday, 9am - 9pm ET

Requirements

• Hold certification / training as a birth and/or full spectrum doula from a recognized organization.

• 5+ years of experience working as a doula with in-depth understanding of pregnancy, childbirth, breastfeeding, and postpartum recovery.

• Strong communication skills with the ability to connect with diverse families.

• Demonstrated ability to connect with clients in a virtual setting.

• Interest in learning to use new technologies and adapt to new ways of working.

• Ability to work a schedule that includes an evening/weekend on-call component.

Why you should join our team

As an employee at Pomelo, you have the security and benefits of employment, including:

• Competitive compensation: $30 - $35 starting hourly wage paid directly by Pomelo

• Benefits: Full access to Pomelo’s employee benefits, including health, dental, and vision Insurance

• Paid Time Off: Accrued PTO for sick leave and vacation, along with designated paid company holidays.

• Consistent work schedule: Pomelo Care assigns and manages the client caseload and sets the required working hours, ensuring adequate coverage and compliance with labor laws.

We strive to create an environment where all backgrounds are respected. We value working across disciplines, moving fast, making data-driven decisions, and always putting the patient first.

At Pomelo, we are committed to building the best network to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to include a variety of backgrounds in our network, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at [email protected] to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.