Staff UX Researcher

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception

• 100 million+ free memberships for fans who may not be ready to pay just yet, and

• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Staff UX Researcher to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

You'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding. The Research Team at Patreon is made up of a talented group of UX Researchers, Market Researchers and Research Operations. We are a centralized team reporting into the Design & Research organization.

About the Role

• Manage and are accountable for multiple complex research programs (I.e, entire PA, internal programs, high profile launches etc.).

• Navigate ambiguity and uncertainty where the expectations of you and the team were unclear, and produce high-quality research with deep user insights and clearly articulated user needs, pain points, opportunities, and constraints which have an impact on the company.

• Foster a company-wide culture of research and learning that inspires innovation and effective product development.

• Own the end-to-end research process, ensuring ethical practices and impactful deliverables.

• Report to the Head of Research and partner with Product, Product Design, Engineering, Data Science, People, and GTM Leadership to define the most important research questions, develop a clear POV on key insights, and use those insights to drive business objectives.

• Look around corners, identify patterns, and connect dots to inspire a broader vision for Patreon’s future.

• Influence strategy and align the organization by clearly and confidently presenting complex concepts to leadership and the broader organization, helping to sustain an informed and empathetic organization.

About You

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.

• 8 years of experience in an applied research setting, or similar.

• Experience leveraging a range of qualitative and quantitative research methods and analysis techniques in disciplinary environments.

• Product research experience with 0-to-1 product development.

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Human Factors, Cognitive Science, Statistics, Psychology, Anthropology, or related field.

• Experience in the content creation or entertainment space.

• 7 years of experience working with executive leadership (e.g., Director level and above).

• 5 years of experience managing projects, and working in a matrixed organization.

• Experience with Artificial Intelligence to conduct and scale research practices.

• Startup experience with passion for working with emerging products.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work.

Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver.

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.