Staff UX Designer

We are looking for teammates to join us in building our company, culture, and Member experience who:

• Put people first, and make decisions with the Member's best interests in mind

• Are active learners, constantly looking to improve and grow

• Are driven by our mission to measurably improve health and care each day

• Bring the energy needed to transform health and care, and move and adapt rapidly

• Are laser focused on delivering results for Members, and proactively problem solving to get there

In this role, you will...

Partner with Product and Engineering teams to create delightful, effortless experiences for our users. You'll shape our products by understanding our users' needs and translating them into intuitive designs for our Cancer and Expert Second Opinion experiences. validating them frequently during their path from concept to polished product. If you constantly analyze and obsess over other product's experiences we'd like to hear from you!
This position will report to our Senior Director of Product Design and can work remotely. We're looking for someone to join us immediately.

What you'll do:

• Design and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artifacts for our Cancer and Expert Second Opinion experiences

• Build concepts and leverage AI to create high-fidelity interactive prototypes to help guide the future direction of the experience for our mobile and web applications

• Frequently conduct discovery research and usability tests

• Collaborate with cross-functional agile software product development teams that include Product Managers and Engineers to determine feasibility and align to the product's strategy

• Cultivate optimistic outlooks, promote a positive culture within your teams, and overcome challenges through endurance, grit, and persistence

• Incorporate well-crafted visual design and can leverage and contribute to a design system

What we're looking for:

• Bachelor's or Master's in graphic design, HCI, UX, a related area of study is preferred, or equivalent work experience

• Experience in the healthcare industry

• 7+ years of experience designing world-class apps with a strong portfolio of design work

• Strong aptitude for performing and synthesizing research, including contextual inquiry

• Excellent communication skills with a proven track record presenting designs and articulating design decisions to both cross-functional teams and stakeholders

• Proficiency in leading design software such as Figma, FigmaMake, and Claude

• Extreme ownership, bias to action, and know-how to succeed in ambiguity

• Ability to design as a team, exploring and promoting new ideas, especially those that aren't your own

• You're self-aware and lead from a place of empathy

• Excellent visual design skills, typography, layout, and color usage

As a remote position, the salary range for this role is:
$145,000—$165,000 USD

Who we are

Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.

At Transcarent, our values guide everything we do:

• People First: We prioritize our Members, clients, and each other in every decision

• Care: Every decision starts with improving health and care for our Members

• Resilience: We push boundaries and take the uncharted path to change an industry

• Results: We take ownership, solve with speed, and deliver for our people and each other

• Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage

• Competitive 401(k) Plan with a generous company match

• Flexible Time Off/Paid Time Off, 13 paid holidays

• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance

• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.