Staff TechOps & Support Engineer

Sumerge

Cairo, Cairo Governorate, Egypt Hybrid permanent

Posted: April 13, 2025

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Quick Summary

Staff TechOps & Support Engineer, responsible for providing technical support and troubleshooting to ensure high-quality customer experience. Must have experience with software development, cloud infrastructure, and IT service management. Strong problem-solving skills and excellent communication skills.

Required Skills

Computer Science Technical Support Problem Solving Debugging Coding Testing Documentation Solution Development Customer Service Communication

Job Description

Sumerge’s Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions.

The Support team takes our deep technical expertise and tailors proficient solutions according to the clients’ needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.

Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

• Drives tactical (day-to-day) activity of the department to meet team short term goals and commitments.
• Assigns work to department members based on competencies.
• Prioritizes routine work.
• Provide level 3 Investigation and Diagnosis.
• Debugs, codes, tests, and documents the solution defects.
• Assists Associate Support Engineers during deeper analysis of customer problem.
• Develops fix packages.
• Communicates with Support Engineers and customers on fix status.

Requirements:
• Bachelor’s degree in Computer Science or equivalent education in a related discipline.

• 5+ Years of relevant experience

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