Staff Software Engineer - Agentic & Automation Systems

Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why is this role important to Field Nation?
The Staff Software Engineer - Agentic & Automation Systems is a visionary role focused on transforming how our customers interact with the marketplace. You will lead the charge in moving our platform from a passive tool to an active partner. By building intelligent agents and advanced automation workflows, you will remove the "toil" of manual data entry and project management, allowing our customers to deploy work at massive scale with minimal effort. You will be the architect of efficiency, designing systems that don't just facilitate work, but autonomously organize and execute it. Your work will directly amplify the value of Field Nation by turning complex business processes into streamlined, "set-it-and-forget-it" operations.

What you'll get to do::
• Build Agentic Workflows: Design and implement autonomous AI agents capable of understanding customer intent and executing complex tasks on the marketplace—such as auto-dispatching technicians, negotiating rates within bounds, and predicting project risks before they happen. You will lead a team of peer software engineers, providing technical direction, ensuring the integrity and performance of the deployed agentic systems.
• Eliminate Operational Toil: Identify high-friction points in our customers' journey—specifically around deploying and managing work orders—and engineer automation systems that reduce these manual steps to zero.
• Develop Workflow Engines: Create flexible, event-driven automation architectures that allow customers to define their own business logic (e.g., "If X happens, then dispatch Y"), enabling them to program their operations on top of Field Nation.
• Rapidly Experiment with AI: Leverage the latest in Large Language Models (LLMs) and agentic frameworks (e.g., LangChain, AutoGen) to prototype new automation capabilities. You will quickly build, test, and validate these tools with real users to see what truly drives efficiency.
• Streamline Integration: Work on systems that seamlessly ingest data from customer ERPs or ticketing systems and instantly translate that data into actionable work on the marketplace, removing the need for swivel-chair data entry.
• Measure & Amplify Value: Focus on metrics that matter to the business—time saved per work order, reduction in human touchpoints, and speed of deployment. You will use these metrics to iterate on your designs.

You might be a good fit if you have::
• Staff-Level Engineering Expertise: 8+ years of software development experience with a focus on backend systems, API design, and scalable architecture.
• Experience with AI Agents & LLMs: 2+ years of practical experience building applications using LLMs and agentic frameworks, with a proven track record in designing and deploying multi-agent systems and AI orchestration platforms serving significant user bases. Demonstrated hands-on experience optimizing prompt design, context management, and token efficiency to balance cost, latency, and output quality. You understand the challenges of non-deterministic outputs and know how to constrain agents to be safe and reliable in a business context.
• Workflow Automation Background: Experience building or integrating with workflow orchestration tools (e.g., Temporal, Airflow) or low-code automation platforms (e.g., Zapier, n8n). You understand state machines and asynchronous event handling.
• Obsession with Efficiency: You hate repetitive tasks. You have a track record of looking at a manual process and writing code to automate it.
• 0 to 1 Mindset: Like our Innovation roles, you are comfortable working with ambiguity. You can take a vague problem like "customers spend too much time clicking buttons" and turn it into a sophisticated automation solution.
• System Integration Skills: Strong knowledge of REST/GraphQL APIs, webhooks, and data transformation pipelines.

Why we think you'll love it here::
• Unlimited paid time off
• Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems

Come as you are:
At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.

Field Nation offers a flexible, highly collaborative, hybrid work environment. We are looking for people to join our high performance culture in the states of WA, OR, AZ, UT, CO, TX, NE, KS, MN, WI, IL, IN, MI, OH, KY, VA, NC, SC, GA, FL and IA.

Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.