Staff Site Reliability Engineer - CPTO

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Staff Site Reliability Engineer (SRE) at Civica

We are undertaking a major transformation to consolidate dozens of legacy products into a unified technology platform. As a Staff SRE focused on product engineering, you will play a foundational role in shaping how we build, scale, and evolve our next-generation technology stack.

Working across multiple teams, you will define the engineering practices, architectural direction, and enabling patterns that underpin our unified applications. You will collaborate closely with product managers, engineering leaders, and other staff/principal engineers to improve delivery flow, reduce duplication, and ensure long-term maintainability and quality.

This role is a unique opportunity to help drive architectural clarity and delivery alignment across a modern tech stack, while supporting the transition from legacy systems to a cohesive, modular product suite.

What you'll be doing

• Define and evolve product engineering practices, tooling, and shared application architecture patterns.

• Lead technical discovery, prototyping, and architectural alignment across teams contributing to our new platform.

• Provide hands-on support to unblock teams, improve implementation quality, and resolve cross-team technical challenges.

• Collaborate with engineering managers and product leads to shape delivery flow, team responsibilities, and ownership boundaries.

• Act as a mentor and technical coach to engineers across the organisation.

• Contribute to long-term architectural decisions that optimise for modularity, resilience, and operability.

• Facilitate healthy architectural debate, consensus-building, and design governance.

• Navigate ambiguity and help co-create the organisation’s path toward consolidated, high-quality delivery.

Requirements:
What you will do to be successful in this role

• Technical depth and breadth: Strong expertise in building, scaling, and evolving modern web applications—ideally across both front-end and back-end domains (e.g. .NET, C#, cloud-native platforms).

• System design & problem-solving: Demonstrated ability to design and evolve architecture in complex, real-world systems.

• Influence & collaboration: Builds trust across teams, facilitates alignment, and helps teams move forward without needing formal authority.

• Delivery orientation: Understands how to balance engineering design with delivery constraints and business priorities.

• Organisational thinking: Shapes engineering patterns that scale across teams and time—familiar with enabling or platform team models.

Nice to have

• Experience with distributed systems and event-driven architecture.

• Familiarity with modern CI/CD, observability, and quality automation practices.

• Exposure to legacy system modernisation, refactoring, or product migration strategies.

• Awareness of Team Topologies, Domain-Driven Design, or similar models for designing software and teams.

Benefits:
Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.