Staff Product Manager, Buyer Experience

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is seeking a Staff Product Manager, Buyer Experience to lead improvements across the customer journey from design upload to checkout. In this role, you will drive enhancements across key manufacturing verticals, optimize conversion, and elevate the overall user experience. You’ll collaborate closely with UX, engineering, and cross-functional stakeholders to power a more efficient and delightful marketplace for customers and partners. This is a high-impact role focused on delivering data-driven product innovation within Xometry’s core platform.

Responsibilities:

• Translate a deep knowledge of Xometry’s business and customer needs into a product vision and strategy that drives value while setting long-term strategies and guiding the product's direction on key issues.

• Guide data-powered services, advocate for new opportunities or deprecations, and address challenges with stakeholders.

• Lead large, high-value opportunities and complex, cross-functional initiatives to deliver on your product strategy, with a singular focus on driving business results.

• Build collaborative relationships with key partners by driving priorities aligned to business goals, communicating and prioritizing product roadmaps, and gaining buy-in from executive leadership.

• Proactively design and implement process improvements, while mentoring and coaching less experienced team members.

• Practice outcome-driven product management by defining metrics aligned with business goals, iterating based on feedback, and monitoring key results (KRs) and product health metrics to take timely action.

• Contribute to other teams’ successes by leading cross-team processes that help scale company performance and mentoring other squads and teams.

Qualifications:

• 10+ years of experience in Product Management managing multiple competing priorities and engaging technical & non-technical stakeholders.

• 3+ years of experience using AI to help power customer experiences.

• Must have a strong product background building marketplace services and working in fast-paced environments.

• Direct experience working as a product manager at a company with a web-based product where the company's technology is the product.

• Excellent verbal and written communication skills, particularly in discussing deeply technical topics with non-technical stakeholders.

• Experience making trade-offs between technical scale, business outcomes, and customer needs.

• Experience building roadmaps, managing product backlogs, and working closely with software development teams to build new products and features in a fast-paced environment.

• Experience using data and metrics to test theories, confirm assumptions, and measure success.

• A plus if you have a bachelor's degree or postgraduate work in computer science or a related technical field and technical proficiency in one or more programming/scripting languages (Python, JS, etc); you consider yourself a technologist.

• Mission-driven, positive attitude, and ability to motivate others.

• Be a team player, upbeat, and able to thrive in a dynamic work environment.

• Must be a US citizen or green card holder

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.