Staff Product Designer

Howdy, we're Heidi

"The AI startup growing faster than Canva"

That's what the Financial Review called us. In 18 months, we supported over 73 million patient visits and became one of the fastest-growing companies in the world.

We pivoted from broad healthcare AI to building Earth's finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: strengthen the human connection at the heart of healthcare.

We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That's where you come in.

The Role

We're looking for a product designer who designs, prototypes, and ships — and knows the difference between software that works and software that makes someone smile.

Clinicians use Heidi to get away from keyboards and back to patients. We want the product to feel as considered as the best software you've ever used — cohesive, quiet, and precise across every surface. When a clinician's tools feel right, they spend less time fighting software and more time with patients. That's the job.

You'll own the connective tissue of the product — shared patterns, consistent feel, the details that make software feel like one product. You'll partner directly with engineers, push code when it makes sense, and care about the 3px padding issue as much as the information architecture.

This role is based in Sydney or Melbourne. If you're somewhere else and you're exceptional, we'll make it work.

We don't care about logos. Show us what you've made, and tell us why it's good.

What you'll do

• Own design quality across the product — catch what's inconsistent and fix it before it ships

• Design, prototype, and ship features alongside engineers, without handoffs

• Explore what AI-powered clinical software should look and feel like, not just maintain what exists

• Contribute to a design system built as a floor, not a ceiling — components, tokens, and patterns that make consistency the default

• Push CSS fixes, build prototypes in Cursor or Claude, and open PRs for polish that shouldn't wait for a sprint

• Share work early, give honest critique, and help the team raise its bar for craft

What you'll need

• A portfolio where craft is visible — we want to feel something when we look at your work, not just follow the UX flow

• Comfortable designing in Figma and shipping in code — you've used Cursor, Claude, or similar tools to push real fixes, not just mockups

• Preferences about easing curves, opinions on optical vs mathematical alignment, a habit of stress-testing components at their edge cases

• Strong opinions about design, loosely held — you can explain what separates considered software from lazy software at a component level

• When you see a broken pattern in production, you fix it, you don't file a ticket and wait

If you answer 'no' to these, this may not be the job for you:

• Are you geeky about software? Have you picked up a new tool in the last two weeks and gotten excited about it?

• Does inconsistent spacing in a shipped product genuinely bother you?

• Can you defend a design decision without referencing user testing?

• Are you able to ship without a design system team, governance structure, and research coordinators at your beck and call?

• Does the prospect of turning clinical chaos into something quiet, precise, and beautiful make you feel fuzzy inside?

Why Heidi?

Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.

This is neither a special nor interesting insight.

However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.

You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.

The bad news is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose unto healthcare easily. The lows are really low.

The good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high.

Heidi will take care of you. We offer a generous $500 annual development budget and serious equity.

True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

If the role description has scared you off, it was meant to.