Staff Fraud and Disputes Analyst

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

We are seeking a talented and self-motivated Staff Analyst to support Fraud and Dispute Operation teams. You will partner with other Operation teams, Businesses, AML, Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain. This role acts as the primary liaison between our Engineering, Product, and Design teams and Fraud and Dispute Operations teams. The Staff Analyst will be responsible for managing the new systems and tools for Fraud & Dispute Operations, ensuring all system updates and new tools are strategically optimized for operational efficiency, regulatory compliance, and timely deployment.

What you’ll do:

• Subject matter expert on all fraud and disputes systems, process, tools, and key contact across business units. Be the SME and consult with cross functional partners on risks and needed capabilities when new products, processes, or automation is introduced.

• Coordinate and execute enhancements and process changes at a systemic level to ensure regulatory compliance is adhered to

• Oversee the framework of new product launches ensuring that all Fraud CoE risks are addressed,meets regulatory standards, and industry best practices.

• Serve as a liaison between the business and Fraud and Dispute Operations on systems, tools and new products

• Optimize tools and systems to improve SLAs, Average Handle Times, and fraud losses

• Provide key results to stakeholders across business lines including senior leadership

• Collaborate with business units across the Fraud CoE to assess and refine fraud prevention measures to ensure effectiveness and highlight areas for improvement

• Ensure strict compliance with departmental standards and established processes

• Contribute to a culture of accountability, collaboration, agility, innovation, and excellence

What you’ll need:

• 8+ years of experience in fraud analytics, risk management, or fraud program management

• Deep understanding of fraud and disputes regulatory requirements

• Strong experience in leading projects, working cross-functionally, and influencing senior stakeholders

• Experience working with multiple cross-functional teams to deliver results

• Experience in banking and/or fintech industry

• Strong knowledge of fraud prevention and detection tools and techniques

• Excellent problem-solving skills and ability to translate complex data into clear business recommendations

• Six Sigma or equivalent certification a nice to have

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.