Staff Field Application Engineer

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

Tenstorrent is looking for an FAE to support our growing customer base as they build Deep Learning models on Tenstorrent hardware. If you’re enthusiastic about Machine Learning, are a competent software engineer lead, and enjoy working with other people, this is your opportunity to be at the bleeding edge of AI processing. In this role, you will serve as the primary technical contact for our customers, working closely with application developers and serving as a trusted advisor to implement solutions using our products. Additionally, you will collaborate with internal teams including sales, product development, and business development to ensure customer success and contribute to the advancement of our AI software solutions.

This role is on-site, based out of Tokyo, Japan.

Responsibilities:

• Establish relationships with key customer engineering contacts and decision-makers

• Technical engagement with customers from initial prospect to post-sales support.

• Understand customer requirements, and deliver technical presentations, reports, documents, and technology demonstrations.

• Support regional sales team in all sales and business development related activities.

• Work closely with internal engineering teams to ensure that they are meeting the customers’ needs and be a conduit to the customer

• Gain a comprehensive understanding of customers' technical challenges and propose solutions that optimize both technical and business aspects.

Experience & Qualifications:

• 5+ years of practical experience as a Field Application Engineer or in customer-facing technical support roles

• Ability to provide technical explanations and presentations to customer partners

• Proven skills in optimizing software to run effectively on hardware such as GPUs and AI accelerators

• Expertise in optimizing AI models to enhance speed and accuracy

Nice to Have:

• Background in analyzing and porting software programs to specific hardware

• BS in Computer Science, Electrical Engineering, or a related technical field; MS preferred

• Proficient communication skills in both Korean and English

• Knowledge of embedded programming, including ARM or RISC-V assembly code

• Deep understanding of AI/ML frameworks such as PyTorch and TensorFlow

• Expertise in Generative AI and LLM applications

• Experience in building and managing large GPU clusters or Kubernetes/MLOps environments

• AI model development and deployment experience in specific application areas (e.g., scientific machine learning models like protein folding, automotive systems like AD/ADAS)

• Experience with AI model development and deployment in HPC environments

• Understanding of CUDA or graph compilers

This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology. Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2). These requirements apply to persons located in the U.S. and all countries outside the U.S. As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency. If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.