Staff Credentialing Specialist

Position Summary

The Washington Healthcare Staffing Network (WHSN) is an exclusive staffing program owned by 23 public hospitals in rural communities throughout the state and The Rural Collaborative.  WHSN’s mission is to help our partner hospitals efficiently access and manage high-quality clinical staffing through collaboration, innovation, and transparency. 

We are now seeking a Full-time Credentialing Specialist to join our fantastic team!  This position offers 40 hours per week, M-F, and is fully remote.  Candidates must be located in the state of WA.  

Benefits include M/D/V/Rx (no cost for base employee coverage), Health Savings Account, Life Insurance, Long Term Disability, 6% retirement match, and generous Paid Time Off. 

The Credentialing Specialist is responsible for managing the end-to-end credentialing process for all healthcare travelers placed through WHSN across its network of 20+ rural hospitals. This role ensures that all clinician credentials are accurate, current, and fully compliant with both WHSN standards and individual facility requirements prior to assignment start dates.

This position plays a critical role in supporting safe, compliant staffing operations while delivering exceptional service to both internal teams and external partners. This position is ideal for someone who is detail-oriented, organized, people-focused, and thrives in a fast-paced, service-driven environment.

Qualifications

Education

High School Diploma or equivalent required

Associates Degree preferred

Certification in Human Resources or Healthcare Staffing (e.g., PHR, SHRM-CP, CSP, CHP ) or healthcare recruitment (e.g., CHCR) preferred

Experience

Minimum of 3 years of experience in a professional administrative role requiring critical thinking, problem-solving, multitasking and customer service skills

Credentialing, healthcare or staffing experience strongly preferred

Skills/Knowledge/Abilities

Ability to read, write, speak and understand English

Commitment to the mission of supporting rural hospitals through high-quality staffing solutions

Familiarity with clinical roles 

Strong interpersonal and relationship-building skills

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Excellent time management skills with ability to anticipate tasks and prioritize assignments.

Ability to independently utilize tools, networks, and resources to gather information, solve challenges, and optimize processes.

Ability to optimize the use of software systems for maximum efficiency

Proficiency in Microsoft Office Suite.

Typing speed of at least 40wpm with 98% accuracy

Ability to communicate verbally and in writing, in a professional, thoughtful, customer-service-oriented manner

Strong organizational skills and attention to detail.

Ability to work both independently and collaboratively within a dynamic team.

Ability to effectively teach others with various learning styles

Promote/deliver excellent customer service to both internal and external customers (hospitals, staffing agencies)

Essential Duties and Responsibilities

Credentialing:

Manage the full credentialing lifecycle for healthcare travelers across multiple facilities

Review, verify, and track all required credentialing documentation for accuracy, completeness, and compliance

Ensure all clinician files meet facility-specific requirements and timelines

Serve as a liaison between staffing agencies, clinicians, and hospital partners to resolve credentialing issues

Proactively identify and troubleshoot missing or incomplete documentation

Maintain accurate and organized digital credentialing records

Monitor expiration dates and ensure timely updates of licenses, certifications, and other required documents

Communicate clearly and consistently with internal teams and external partners regarding credentialing status

Vendor Management System (VMS) Utilization

Serve as a super user of the Vendor Management System (VMS), utilizing the platform to track required credentials, monitor expiring credentials, and ensure full compliance 100% of the time.

Provide guidance and training to agency partners on effective use of the VMS.

Continuous Improvement

Stay current with industry trends, changing legal requirements, competitor practices, and evolving workforce dynamics

Participate in professional development opportunities to enhance staffing skills and knowledge

 Staffing Support

May provide back up support to other areas within WHSN

Other duties as assigned

Licensing & Special Requirements:

Must have reliable transportation and the ability to attend in-person meetings at a variety of locations throughout the state. If driving a personal vehicle, the employee must have a valid driver's license and automobile coverage greater than 100/300/100. 

Working Conditions

Most work is performed in a distraction-free, remote home-office setting.  Computer and monitors are provided.

Some travel (less than 5%) to attend meetings and occasional overnight stay may be required.

May require occasional evening hours.

Physical Requirements

Requires standing or sitting at a computer workstation for long periods of time (8+ hours/day).

Requires hand manipulative skills for word processing and writing (8+ hours/day).

Must be able to read fine print (8+ hours/day).

Must be able to verbally communicate with WHSN users (2+ hours/day)