Staff Brand Designer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

The Intercom Creative Studio is looking for a Staff Level Designer with experience designing for marketing activities across multiple channels. You'll work on a variety of project types including brand identity systems, brand campaigns and brand activations. You’ll be collaborating with our partners on our marketing team as well as across the broader organization. Our growing in-house team is home to a diverse group of creatives with a broad range of experience, backgrounds and talents. We’re constantly looking for ways to make our day-to-day work feel fresh and meaningful, and we deeply value the health and wellness of each member of the team.

What will I be doing?

• Design for marketing campaigns and communications across multiple channels:
brand events, live streams and pop-ups, product campaigns, paid and organic digital content, out-of-home advertising, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc

• Establish Intercom’s brand as a leader and reference point for the industry

• Elevate Intercom’s brand presence with impactful visuals for static and video-based content

• Apply new design systems to branded touchpoints

• Partner with animators to create motion-based assets

• Own projects from concept to final execution

• Create high-quality work that delivers on our brand and business strategy

• Partner with writers, producers, marketers, company leaders and external agencies to drive projects forward

• Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS audiences

What skills do I need?

• 10+ years design experience with a portfolio showcasing a breadth of brand identity, event design and campaign work

• Proficiency in Figma, Adobe CC

• Experience in motion design and illustration (in execution and/or art direction)

• Experience using AI tools including Claude, Midjourney, Vercel or other image making tools

• Ability to work autonomously and guide more junior members of the team

• Ability to spot trends, create original works, create mood boards and iterate with conceptual based design thinking

• Ability to expand on Intercom’s core brand identity system while staying true to its foundations

• Detail oriented—ability to craft design details while also seeing the big picture

• Ability to communicate with precision, clarity, honesty, and respect

• Ability to articulate and defend decisions to senior leadership

• A strong understanding of Intercom’s brand strategy and how to apply it

• A strong understanding of business goals and strategy

• Ability to navigate ambiguous projects

• Ability to work in a fast-paced environment with speed and agility, maintaining a high bar for quality and design integrity

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required

The base salary range for candidates within the San Francisco Bay Area is $204,800 - $244,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.