Staff AI Engineer, Trust & Safety Operations

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

Join Hinge as a Staff AI Engineer for Trust & Safety Operations, where you’ll lay the cornerstone of our agent-powered future. You will architect the foundational workflows, guardrails, and tooling that turn AI agents into everyday teammates for our Moderation, Appeals, and Support operators. Think of it as building the “operating system” for AI within Trust & Safety: establishing the orchestration layer, standardizing tool schemas, automating the agent lifecycle, instrumenting real-time monitoring, and ensuring every solution is robust, scalable, efficient, and responsible. You’ll collaborate closely with operations professionals and engineers, meet non-technical stakeholders where they are, and deliver value in tight, incremental loops tied directly to solving their biggest problems. Because we’re still early in our agent journey, you’ll enjoy a broad scope with an expectation of mentoring peers, shaping best practices, and defining the north star for AI-native operations at Hinge. If you’re energized by building green-field systems that leverage AI to solve challenging problems, this is your invitation to help write the next chapter of Trust & Safety to create a safer and more meaningful user experience on their journey to find an intimate connection.

Responsibilities:
• Own the technical roadmap for AI automation across Moderation, Appeals, and Support workflows, driving discovery and prioritization of high-impact AI automation opportunities while providing hands-on technical leadership from concept to production.
• Prototype agentic solutions using the latest platforms and frameworks and integrate them with existing internal and third-party tools and systems.
• Deliver reliable, scalable, and robust automations with the appropriate evaluations, guardrails, human oversight, and clear performance monitoring.
• Drive adoption by producing documentation, running hands-on training and enablement sessions for non-technical operators, and curating prompt libraries and playbooks that empower self-service iteration.
• Collaborate closely with Data Scientists, Data Engineers, Product Managers, Backend Engineers, and the AI Platform Team to ensure a comprehensive and coordinated approach to improving operational efficiency.
• Embed safety, privacy, auditability, and responsible-AI standards into every workflow in partnership with Legal and Security teams.
• Mentor and educate ML Engineers and Platform Engineers on new trends and research in AI/ML that can be applied to Trust & Safety initiatives to promote user safety and improve AI-powered products and workflows.

What We're Looking For:
• Agentic & workflow-orchestration expertise: Proven ability to design, build, and operate multi-step LLM agents with modern coordination frameworks.
• Applied AI engineering & prompt craft: Deep Python skills plus hands-on experience integrating foundation models and crafting robust prompts and utilizing vector databases.
• Rapid prototyping & experimentation: Comfortable shipping quick proofs of concept, running A/B or shadow launches, and iterating based on data.
• Backend, data-systems & tool integration: Skilled at wiring external services and internal data into agent workflows through well-designed APIs and schemas.
• Human-in-the-loop system design: Able to blend automation with human oversight through clear escalation paths, review checkpoints, and moderator tooling.
• Operator enablement & training: Talent for translating technical workflows into clear, actionable training for non-technical teams and supporting their day-to-day adoption.
• Working through ambiguity: Proven skill thriving in high-ambiguity, fast-moving environments—prioritizing effectively, adapting plans quickly, and delivering impact amid shifting requirements.

Prior Experience
• 7+ years of software or machine-learning engineering experience, with a recent focus on AI-driven automation or agentic systems.
• 2+ years delivering solutions that combine automated decision support with human-in-the-loop review, ideally in Trust & Safety, customer support, or adjacent domains.
• 2+ years designing and tracking operational metrics that demonstrate ROI, accuracy, and user-experience improvements for automated workflows.
• 1+ years of hands-on work prototyping or operating agentic workflows (e.g., MCP, Agentspace, n8n) in real-world or open-source projects.
• A degree in computer science, engineering, or a related field (or equivalent practical experience).

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

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