SSVF Case Manager

Location:                Indianapolis, IN

Reports to:             SSVF Program Manager

This is Full-Time, Salaried, Non-exempt Staff Level Position  

At InteCare, when we say that we provide transformative solutions for communities and healthcare systems, we mean that we break through barriers in health and human services so everyone has access to the care they need. We care about what we do and how we do it – That’s why hiring the right person for this role is critical to not only our organization’s success, but our community’s success too.

Job Summary: 

Are you someone who values human connection, communicates with confidence and embraces team collaboration?

This is a line staff level position with certain direct responsibilities key to the success of the InteCare SSVF Program to ensure that Veterans and their families obtain and maintain permanent housing, as well as needed coordination and linkage to supportive services.  The Case Manager is responsible for working with the Veteran and their families in order to locate, obtain and maintain permanent housing.  In addition, the Case Manager works with the Veteran, their family and other community providers to work as a team in order to determine and coordinate additional supports as needed. 

Case Management:

Assist Veteran family in finding and maintaining stable permanent housing.

Completing screening and enrollment of all Veterans and their families as needed.

Provide and coordinate resources that are required to reach housing stability goals.

Foster existing relationships with landlords by visiting them in person, maintaining phone contact and addressing issues or problems when they come up.

Outreach to the community to increase knowledge of the program and locate individuals who may be eligible for SSVF Services and complete monthly report.

Embrace community by working collaboratively with others through training and mentoring, demonstrating professional and effective communication and actively participating in internal meetings.

Develop and maintain positive working relationships with program landlords.

Consistently demonstrate InteCare’s core values: Care about what we do and how we do it, Provide innovative solutions, Be real, Demonstrate calm & balance, Embrace community, Have fun

Required Education, Training, and Professional Licenses & Credentials:  High school diploma or equivalent required. Bachelors degree in health care, mental health care, health-care administration related field preferred.

Required or Preferred Prior Work Experience:  A minimum of two years case management experience is required. Veterans with professional experience working with individuals and peers and/or professionals with experience working with Veterans preferred.

Expected Requirements, Competencies & Skills:

Must have Valid Indiana Driver’s License and reliable transportation

Communicate abundantly: Verbal and written communication skills that provide clarity and gain alignment. Written communications include meeting minutes, notes, letters and reports.

Must be proficient with computers and use of basic software programs such as Microsoft Office

Must be proficient in use of cell phones and other applicable electronic equipment

Excellent organization, time and task priority management skills

Working Conditions:

Expectation of working remotely and in the community.

Significant Travel is Required

60% of time expected to be in the community

40% of time expected to be in the office/home

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is required to:

Sit/stand at a computer during the workday

Walk/access as required to office equipment and community locations

Participate in video conferencing, in person meetings and phone conversations including talking, hearing and viewing documents shared during these meetings.

Occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work at a desk in a shared office space

Telecommuting is an option for work as approved by supervisor

The noise level in the work environment is usually moderate