SRE & Service Management lead

Role Profile

Infrastructure Platform engineering (IPE), part of the LSEG Infrastructure & Cloud organisation, are searching for a senior manager to drive Site Reliability (SRE)/ Service management and a professional, with a continuous improvement & proactive approach to service operations working closely with our business areas and across the production infrastructure environment.

As part of the site reliability senior manager accountabilities, we are looking for someone with an experience of building SRE practices across the infrastructure, a strong background in DevOps practices – CI/CD pipeline builds and tools with a focus on GitLab, Terraform, Ansible & broader automation, observability implementation skills at scale. This role will play a crucial role in our technology team, contributing to the development, deployment, and maintenance of our infrastructure.

IPE operates globally with around 600 people in functionally aligned teams across Data Centres, Storage, Platforms, Database, Middleware and the Virtualized Private Cloud.

This role will lead a small regional squad in the Site Reliability & Service Management function, partnering with other regional squads as a horizontal across those technical pillars, to drive improvements across the infrastructure estate and increase business context and service centricity across all teams.

Key responsibilities

Leadership responsibilities

• Leads Service management & Site reliability for regional squad members in EMEA and partners with the broader service management functions to deliver a horizontal service excellence capability.

• Cultivate key relationships with technology tower leads.

• Develop team skills and capabilities.

Proactive Service Management:

• The primary focus for this role is driving Site Reliability as a culture and approach to lead our critical infrastructure operations with an approach of Infrastructure as code, working with our teams across IPE and providing reliable service to our critical Markets & Data & Analytics business units.

• This role will centre on continually improving the service management capability of the function across the ITSM practices.

• Key Accountabilities include:

• Reliability of service across IPE functions, driven with Infrastructure as code approach including CI/CD approach to operational automations, driving observability, proactive capacity management via code as a key area of focus.

• Driving standard methodologies to infrastructure management enabling consistent approach to service management.

• Proactive service risk management.

• Assurance of service data quality

Other areas of focus:

Through leadership of a regional infrastructure service management squad within a global team, you'll provide 24x7, follow-the-sun technical escalation response. In addition, you'll drive Technical Recovery and Problem Management response ensuring cross coordination across Technology Teams for complex issues. You'll be accountable for technical decisions and communications on service recovery during live incidents; management of remediation activity and follow-up actions related to service issues after recovery.

Experience of industry best-practice processes and ability to drive approach and process changes.

About LSEG

At LSEG, we believe that crafting a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate based on anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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