Sr. UX/UI Design (Onsite - Raleigh, NC)

Sr. UX/UI Design (Onsite - Raleigh, NC)

Position Summary:

We are looking for a Sr. UX/UI Design to lead a high-performing design team and shape the future of user experience across our retail ecosystem. This role blends creative leadership, strategic thinking, and deep collaboration with teams across product, engineering, merchandising, operations, marketing, and analytics.

You will champion user-centered design, elevate design quality, and drive a unified experience strategy that spans consumer-facing digital experiences, store systems, enterprise tools, and associate workflows using Agile methodologies.

The primary mission for this role will be to optimize user experiences with a customer-first mindset, ensuring cohesive progress forward across multiple platforms while leading the UX design team on multiple projects.

Responsibilities:

Lead & Grow the Design Team

Build, mentor, and coach a team of UX/UI designers with clear expectations, feedback, and career development.

Foster a culture of creativity, accountability, experimentation, and continuous improvement.

Establish and maintain design standards, workflows, rituals, and scalable design operations.

Champion User-Centered Design

Embed user research across discovery, design, and validation.

Translate insights from omnichannel retail experiences—store, curbside, e-commerce, mobile, POS—into actionable design opportunities.

Communicate usability findings and experience insights to influence product decisions.

Shape Retail Experience Strategy

Define and evangelize a UX vision that enables common experiences across web, mobile app, POS, B2B platforms, and internal tools.

Partner with product, engineering, marketing, and CX to align vision, priorities, and seamless execution.

Support discovery efforts such as journey mapping, service design, experience audits, and opportunity assessments.

Drive Cross-Functional Collaboration

Collaborate closely with product and technology leaders on roadmaps, resourcing, and

Partner with analytics teams to interpret behavioral data and generate design insights.

Engage store operations and field teams to understand associate workflows and pain points.

Ensure Design Quality & Governance

Review and critique work to ensure usability, accessibility, cohesion, and brand alignment.

Implement and evolve scalable design systems for both customer-facing and enterprise-facing products.

Manage and interpret ADA compliance audits in partnership with product teams.

Measure & Communicate Impact

Define and track UX and research metrics tied to user and business outcomes.

Communicate design impact through insights, prototypes, narratives, storytelling, and

measurable results.

Apply A/B and multivariate testing to validate design hypotheses and guide iteration.

Required Skills/Qualifications: 

8+ years of UX/UI design experience.

Experience leading UX across complex multi-platform ecosystems (web, app, POS, B2B, internal tools).

Strong understanding of user research methods, accessibility standards, information architecture, and interaction design.

Proficiency with modern design and prototyping tools (Figma preferred, Sketch, Adobe, or similar), as well as Jira and Confluence.

Experience scaling design operations and design systems.

Experience shaping UX strategy in large, matrixed organizations.

Background in service design, journey mapping, or experience audits.

Experience with rapid concept sketching, wireframing, prototyping, and MVP deliverables while maintaining a longer view of the desired outcome.

Experience with e-commerce, retail operations, or workflow-heavy B2B or enterprise products.

Ability to lead A/B testing programs and translate behavioral results into design improvements.

Excellent communication, leadership, and cross-functional influence skills.

Ideal Certifications:

NN/g UX Certification (Nielsen Norman Group)

Certified UX Manager (HFI)

Agile certifications

Accessibility certifications (IAAP CPACC/CWCA)

Other Job Details:

Job Type: C2C or W2.

Duration: 6 months with high possibility of extension.

Locations: Onsite -
Raleigh, NC. Must be within commuting distance to Raleigh, NC.

Pay Rate:
$68/hr. on W2 and $75/hr. on C2C.

Interviews: 2–4 interviews via MS Teams.

Docs required: ID proof will be required.