Sr. User Researcher

CognizantTechnologies2

Boston, MA, United States contract

Posted: February 8, 2017

Job Description

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

Job Role: Sr. User Researcher
Location: BOSTON, MA / Eden Prairie, MN
Duration: 3-6 Months CTH

Design, conduct, analyse, and report data gathered from qualitative and quantitative research techniques including key-stroke level modelling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment.
Manage the lab schedule and equipment for Client Boston lab facility; provide lab tours and evangelize research services the team offers; function as the in-person facilitator or lab technician for the Boston lab, which includes running the lab equipment; conducting research (e.g., concept testing, usability studies, card sorts, focus groups, or interviews) in the lab.
Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies.
Collaborate with product teams to remediate issues identified from research
Advocate for user research principles
Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
Create and deliver test result reports including statistical analysis
Establish research and usability metrics strategies for project teams.
Microsoft Office products. Comfort level with technology and learning new products as needed to perform various research methods.

Must have:
Must have a bachelor’s degree or equivalent commercial experience
7+ years’ experience as a usability practitioner
7+ years’ demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies / contextual inquiry, and usability testing
Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Proven ability to deliver research on time while working on multiple projects
Strong analytical skills
Strong organizational skills
Excellent leadership and relationship building skills
Attention to detail
High level of energy and customer focus
Experience working on a PC
Experience working in a team environment or with an application team

Nice to have:
Eye-tracking experience preferred
Experience with CogTool preferred
Experience with Camtasia preferred
Experience with tools such as UserZoom, UserTesting.com, Optimal Workshop and other industry standard tools preferred
Agile experience preferred
Healthcare Industry experience desired
Preference for commercial software experience or enterprise applications

If anyone might be interested please send your most recent copy of updated resume @ Smalik@ayrglobal .com or you can reach me on 331-481-6635

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