Sr. Technical Specialist - Workflows Technical Support

We are seeking a highly skilled Technical Specialist to join our team. This role involves providing technical expertise, solve complicated and exception-based issues, optimizing systems, and leading technical projects. The ideal candidate must have deep knowledge of networking, windows operating system, cloud computing and the ability to guide and mentor junior team members.

Purpose:

Supplies guideline consultative and advanced technical customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, sophisticated fix, articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project.

- Works independently to solve complex client queries and resolve where precedent may not exist, ensuring the accurate delivery of information and resolution and training more junior staff

– Provides specialized technical support to various users and corporate IT administration teams at customer accounts and may perform more complex installations, upgrades, migrations for exception-based approach

– Fixes, research, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, 

connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues

– Works with internal and external parties, including vendors, developers and product managers to resolution

– Performs customer site break fix activities remotely (or dispatch to site when required) using global consistent methodologies and tools

– Maintains an advanced understanding of standard customer environments, including operating systems and cloud technology, and products being supported and how they relate to a client’s 

workflow and integration needs

– Uses procedure mentality and domain expertise on internal or external business issues to improve products and services or processes. Is an active contributor to product release 

rollouts and upgrades programs

– Leads projects or project steps within a broader project or has accountability for ongoing activities.

– Manages technical support for key strategic accounts

Responsible for technical knowledge build-out on Desktop products 

Incorporates industry trends and newest technologies to adapt training plan to evolving customer needs  

Collaborating with wider technical support teams to set service delivery standards and playbooks 

Provide reports & draw key insights to support operational decisions and ensure service delivery 

Qualifications 

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Highly driven individual with a growth mindset and is passionate about business process improvement 

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Ability to work under pressure in a matrix environment and navigate ambiguity  

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Experience in managing situations with varying level of collaborator seniority across the business 

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Superb communication, interpersonal, analytical & critical-thinking skills 

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Good understanding of digital technologies, automation tools, and emerging trends in the digital landscape. 

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Background in reporting and data analysis 

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Project management experience and proficiency in managing complex initiatives from conception to completion 

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Presentation skills—able to present and communicate effectively in front of global collaborators using multiple communication platform to support a business narrative  

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Strong business & market knowledge

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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