Sr Tech support Associate Required For US/ UK Shift

AdeebaEServicesPvtLtd

Kolkata, WB, India permanent

Posted: March 24, 2017

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Quick Summary

The Senior Tech support Associate shall provide technical assistance to inbound customers via phone and email, diagnose and resolve technical issues, and recommend technical support plans to customers.

Required Skills

Customer Service Technical Support Problem Solving Sales Incentives Shift Work Communication

Job Description

Adeeba e-Services is a leading International BPO running Inbound tech and website process. We provide technical help to our US/AUS and Canadian customers 24x7 with our best technicians.

Job Description

Position: Senior Tech Sales Associate

Job Description: Taking inbound calls with computer issue from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.

Candidates Profile:

Benefits & Facilities:
Fixed Salary on 1st of every month in Salary account + High Incentives
Daily Sales Incentives
Attendance Incentive
Monthly Sales Incentives

Hike of 15% -20% on last drawn salary
Loyalty Bonus of Rs.5000 every year

Referral Bonus of Rs.2000 per candidate.

No extension of shift timings

High prospect of growth

Salary Increment after 9 months.

Shift timing – UK / US Shift

Contact: Rima(HR) 7686839463/9836096168

• Academic Qualification - Minimum of 10 + 2 / 10 + 3 years Diploma pass. Graduates

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